Junior Customer Service Analyst

Jobtailor; São Paulo; Presencial; BRL 80 000 - 120 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking an Operations & Logistics Coordinator to oversee client portfolios, monitor scheduling, and ensure smooth order delivery. You will coordinate cancellations, rescheduling, and allocation waves, while maintaining accurate data in corporate systems and driving KPI improvements.

The role requires a degree in a related field, experience in logistics or supply chain, and strong Excel/PowerPoint skills.

Qualificações

• Bachelor's degree in a related field (in progress or completed).
• Experience in Customer Service, Customer Support, Logistics or Supply Chain.
• Preferred experience in Order Management, delivery scheduling or after-sales.
• Intermediate Excel and PowerPoint skills.
• Knowledge of operational KPIs.
• Experience with Protheus ERP is a plus.
• Experience with Power BI is a plus.
• Strong organizational, communication and analytical abilities.
• Customer-focused, process-oriented mindset and teamwork.

Responsabilidades

• Manage the operational activities for the portfolio of clients and business units under your responsibility.
• Handle cancellations, rescheduling, manual allocation waves and other operational procedures.
• Monitor the entire scheduling and delivery flow.
• Ensure information is updated in corporate systems.
• Monitor operational pending items until completion.
• Track deliveries and follow up with carriers, DCs and partner teams.
• Resolve delivery incidents and support initiatives to reduce delays.
• Schedule customers according to established rules and monitor schedules.
• Communicate between customers, carriers and operations to resolve issues.
• Monitor KPIs and support development of action plans.
• Identify opportunities to simplify processes and participate in improvement projects.
• Share best practices with the team.

Conhecimentos

Organizational skills

Priority management

Communication

Analytical ability

Problem solving

Portfolio management

Process mindset

Customer focus

Teamwork

Ownership

Proactivity

Collaboration

Adaptability

Documentation

Formação académica

Bachelor's degree in Business Administration, Engineering, Logistics or related fields

Ferramentas

Excel

PowerPoint

Protheus ERP

Power BI

Descrição da oferta de emprego

• Manage the operational activities for the portfolio of clients and business units under your responsibility.
• Handle cancellations, rescheduling, manual allocation waves and other operational procedures.
• Monitor the entire scheduling and delivery flow.
• Ensure information is updated in corporate systems.
• Monitor operational pending items until completion.
• Track deliveries.
• Perform follow-ups with carriers, distribution centers (DCs) and partner teams.
• Handle delivery incident resolution.
• Support initiatives to reduce delays and recurring incidents.
• Schedule customers according to established rules.
• Monitor critical schedules and act proactively to resolve scheduling conflicts.
• Ensure communication between customers, carriers and operations.
• Monitor invoiced orders without pickup.
• Ensure issue handling within defined SLAs.
• Work together with internal teams to resolve pending issues.
• Act as the focal point for the portfolio under your responsibility.
• Provide information about orders, deliveries and incidents.
• Contribute to a positive customer experience.
• Monitor the area’s operational KPIs and support the development of action plans.
• Identify opportunities to simplify processes and participate in improvement projects.
• Support the standardization of activities.
• Share best practices with the team.

Requirements

• Bachelor's degree (in progress or completed) in Business Administration, Engineering, Logistics, Supply Chain or related fields.
• Experience in Customer Service, Customer Support, Logistics or Supply Chain required.
• Preferred experience in Order Management, delivery scheduling or after-sales.
• Intermediate technical skills in Excel and PowerPoint.
• Knowledge of operational KPIs.
• Experience with the Protheus ERP is a plus.
• Experience with Power BI is a plus.
• Technical competencies: organization, priority management, communication, analytical ability, problem solving, portfolio management, process-oriented mindset, customer focus, teamwork.
• Behavioral competencies: sense of ownership, proactivity, collaboration, adaptability, organization, commitment to results, good communication, continuous learning.