Junior E-commerce Assistant, Customer Service

Jobtailor; Maringá; Presencial; BRL 22 000 - 36 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a dedicated customer service professional to handle inquiries via chat, email, and phone, while monitoring orders and supporting exchanges and returns. You will update all interactions in the ERP and direct customers to the right departments as needed.

A focus on proactive retention and satisfaction is essential. Candidates should have basic Microsoft Office skills, familiarity with ERP systems (Protheus preferred), and experience in e-commerce customer service or related

Qualificações

• High school diploma or currently enrolled in a university degree program.
• Basic knowledge of Microsoft Office.
• Interest in or experience with customer service routines and administrative tasks.
• Familiarity with customer service systems and ticketing/issue tracking.
• Experience in e-commerce customer service, telesales, or digital channels is a plus.
• Knowledge of ERP systems, especially Protheus, and customer service platforms.

Responsabilidades

• Provide customer service via chat, WhatsApp, email, and phone.
• Monitor orders, delivery times, and shipping status.
• Assist in resolving inquiries, exchanges, returns, and complaints.
• Record and update all customer interactions in the system (ERP).
• Direct customers to the appropriate departments when necessary.
• Proactively contribute to customer retention and satisfaction.

Conhecimentos

Customer Service

Order Monitoring

Issue Resolution

Administrative Tasks

Data Entry

Formação académica

High school diploma / enrolled in university

Ferramentas

Microsoft Office

ERP Systems

Protheus

Ticketing Systems

Descrição da oferta de emprego

• Provide customer service via chat, WhatsApp, email, and phone;
• Monitor orders, delivery times, and shipping status;
• Assist in resolving inquiries, exchanges, returns, and complaints;
• Record and update all customer interactions in the system (ERP);
• Direct customers to the appropriate departments when necessary;
• Proactively contribute to customer retention and satisfaction.

Requirements

• High school diploma or currently enrolled in a university degree program;
• Basic knowledge of Microsoft Office;
• Interest in or experience with customer service routines and administrative tasks;
• Familiarity with customer service systems and ticketing/issue tracking;
• Experience in e-commerce customer service, telesales, or digital channels (a plus);
• Knowledge of ERP systems, especially Protheus, and customer service platforms (a plus).

Core Competencies

Demonstrates strong customer service skills through effective communication across various channels, including chat, email, and phone. Proficient in managing customer inquiries and utilizing ERP systems to enhance customer satisfaction and retention.

Highest-signal resume keywords

• Customer Service Experience
• ERP System Knowledge
• Microsoft Office Proficiency
• E-Commerce Customer Service
• Ticketing System Familiarity

ATS Optimization Keywords

Hard Skills

• Customer Service
• Order Monitoring
• Issue Resolution
• Administrative Tasks
• Data Entry

Soft Skills

• Communication
• Problem-Solving
• Proactive Attitude

Industry Keywords

• E-Commerce
• Telesales
• Digital Channels
• Customer Retention
• Customer Satisfaction

Tools & Technologies

• ERP Systems
• Customer Service Platforms
• Protheus