Administrative Analyst, Junior

Jobtailor; Curitiba; Presencial; BRL 42 000 - 72 000; Tempo integral

Resumo da oferta

Jobtailor in Curitiba is seeking an experienced administrative and customer support professional to be the main liaison between clients and internal teams, ensuring follow-up from first contact through completion.

You will coordinate with Commercial, Credit, Finance, Billing, Logistics, Operations, Customer Registration, and Support to deliver exceptional service, monitor orders, and handle tax and invoicing questions in a dynamic, multitasking environment.

Qualificações

• University degree in progress or completed in Administration, Commercial Management, Business Process Management, or related fields.
• Proficiency with Microsoft Office, especially Excel.
• Experience with administrative routines, customer service, commercial support, or related areas.
• Good communication, organizational skills, a sense of urgency, and a focus on problem resolution.
• Analytical and well-organized profile.
• Ability to build relationships and work in a team.
• Proactive and customer-oriented (internal and external).
• Comfortable working in a dynamic, multitasking environment.

Responsabilidades

• Act as the main point of contact between clients and the company's internal departments.
• Ensure follow-up and resolution of client requests from first contact through completion.
• Interact with Commercial, Credit, Finance, Billing, Logistics, Operations, Customer Registration, and Support to ensure best customer experience.
• Monitor order flow, identifying and resolving issues that may impact processing.
• Manage credit- and finance-related matters.
• Support tax-related issues related to orders, such as issuing and sending invoices and answering questions.
• Manage customer registration processes, tracking approvals and updates to customer information.
• Prepare quotes and pre-orders in the ERP.
• Track deliveries and logistics processes, prioritizing critical requests and working with carriers to resolve incidents.
• Prepare and consolidate reports requested by clients, including rental reports.
• Build close, trusted relationships with clients, identifying needs and anticipating potential problems.

Conhecimentos

Client relationship management

Communication skills

Organizational skills

Problem resolution

Team collaboration

Proactive attitude

Analytical skills

Formação académica

University degree in progress or completed in Administration / Commercial Management / Business Process Management

Ferramentas

Microsoft Office

Excel

ERP systems

Descrição da oferta de emprego

• Act as the main point of contact between clients and the company's internal departments.
• Ensure follow-up and resolution of client requests from first contact through completion.
• Interact directly with Commercial, Credit, Finance, Billing, Logistics, Operations, Customer Registration, and Support to ensure the best customer experience.
• Monitor order flow, identifying and resolving issues that may impact processing.
• Manage credit- and finance-related matters.
• Support tax-related issues related to orders, such as issuing and sending invoices and answering questions.
• Manage customer registration processes, tracking approvals and updates to customer information.
• Prepare quotes and pre-orders in the ERP.
• Track deliveries and logistics processes, prioritizing critical requests and working with carriers to resolve incidents.
• Prepare and consolidate reports requested by clients, including rental reports.
• Build close, trusted relationships with clients, identifying needs and anticipating potential problems.

Requirements

• University degree in progress or completed in Administration, Commercial Management, Business Process Management, or related fields.
• Previous experience in administrative routines, customer service, commercial support, or related areas.
• Proficiency with Microsoft Office, especially Excel.
• Experience with ERP systems is a plus.
• Good communication, organizational skills, a sense of urgency, and a focus on problem resolution.
• Analytical and well-organized profile.
• Ability to build relationships and work in a team.
• Proactive and customer-oriented (internal and external).
• Comfortable working in a dynamic, multitasking environment.

Core Competencies

Demonstrates strong client relationship management and effective communication skills while managing administrative and operational processes. Proficient in problem resolution and capable of working in a dynamic, multitasking environment.

Highest-signal resume keywords

• Client Relationship Management
• Microsoft Office Proficiency
• ERP Systems Experience
• Customer Service Experience
• Analytical Skills

Hard Skills

• Administrative Routines
• Commercial Support
• Order Processing
• Invoice Management
• Quote Preparation

Soft Skills

• Communication Skills
• Organizational Skills
• Problem Resolution
• Team Collaboration
• Proactive Attitude

Industry Keywords

• Customer Experience
• Logistics Management
• Finance Management
• Tax-Related Issues
• Dynamic Environment