Junior Customer Service Analyst

Jobtailor; Blumenau; Presencial; BRL 40 000 - 64 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a proactive Operations Specialist to manage client portfolios and oversee scheduling, delivery workflows, and issue resolution. You will coordinate with carriers, DCs, and internal teams to keep systems updated and KPIs on track. Prior exposure to order management and after-sales support is valuable for success.

The role emphasizes ownership, teamwork, and a process-driven mindset to improve efficiency and customer experience in a dynamic logistics environment.

Qualificações

• Bachelor's degree in progress or completed in Business Administration, Engineering, Logistics, Supply Chain or related fields.
• Experience in Customer Service, Customer Support, Logistics or Supply Chain.
• Preferable experience in Order Management, delivery scheduling or after-sales support.
• Intermediate knowledge of Excel and PowerPoint.
• Knowledge of operational KPIs/metrics.
• Knowledge of Protheus ERP is a plus.
• Knowledge of Power BI is a plus.
• Strong organizational, priority management and analytical skills.
• Customer focus with teamwork and problem-solving mindset.

Responsabilidades

• Manage the operational aspects of the client portfolio and business units under your responsibility.
• Process cancellations, rescheduling, manual allocation waves and other operational procedures.
• Monitor the full scheduling and delivery workflow.
• Ensure information is updated in corporate systems.
• Monitor operational pending issues until they are resolved.
• Track deliveries.
• Conduct follow-ups with carriers, distribution centers (DCs) and partner areas.
• Manage delivery incidents and related follow-ups.
• Support initiatives to reduce delays and recurrence of issues.
• Schedule customer appointments/deliveries according to established rules.
• Monitor critical schedules and act proactively on scheduling conflicts.
• Ensure communication between customers, carriers and operations.
• Monitor invoiced orders that have not been picked up.
• Ensure issue handling within defined SLAs.
• Work together with internal areas to resolve pending issues.
• Serve as the focal point for the portfolio under your responsibility.
• Provide information about orders, deliveries and incidents.
• Contribute to a positive customer experience.
• Monitor the operational KPIs of the Pillar and support the development of action plans.
• Identify opportunities to simplify processes and participate in improvement projects.
• Support the standardization of activities.
• Share best practices with the team.

Conhecimentos

Organizational skills

Priority management

Communication

Analytical ability

Problem solving

Portfolio management

Process oriented

Customer focus

Teamwork

Formação académica

Business/Logistics degree (in progress or completed)

Ferramentas

Excel

PowerPoint

Protheus ERP

Power BI

Descrição da oferta de emprego

Responsibilities

• Manage the operational aspects of the client portfolio and business units under your responsibility.
• Process cancellations, rescheduling, manual allocation waves and other operational procedures.
• Monitor the full scheduling and delivery workflow.
• Ensure information is updated in corporate systems.
• Monitor operational pending issues until they are resolved.
• Track deliveries.
• Conduct follow-ups with carriers, distribution centers (DCs) and partner areas.
• Manage delivery incidents and related follow-ups.
• Support initiatives to reduce delays and recurrence of issues.
• Schedule customer appointments/deliveries according to established rules.
• Monitor critical schedules and act proactively on scheduling conflicts.
• Ensure communication between customers, carriers and operations.
• Monitor invoiced orders that have not been picked up.
• Ensure issue handling within defined SLAs.
• Work together with internal areas to resolve pending issues.
• Serve as the focal point for the portfolio under your responsibility.
• Provide information about orders, deliveries and incidents.
• Contribute to a positive customer experience.
• Monitor the operational KPIs of the Pillar and support the development of action plans.
• Identify opportunities to simplify processes and participate in improvement projects.
• Support the standardization of activities.
• Share best practices with the team.

Requirements

• Bachelor's degree in progress or completed in Business Administration, Engineering, Logistics, Supply Chain or related fields
• Experience required in Customer Service, Customer Support, Logistics or Supply Chain.
• Preferable experience in Order Management, delivery scheduling or after-sales support.
• Intermediate technical knowledge of Excel and PowerPoint.
• Knowledge of operational KPIs/metrics.
• Knowledge of Protheus ERP is a plus.
• Knowledge of Power BI is a plus.
• Technical competencies: organization, priority management, communication, analytical capability, problem solving, portfolio management, process-oriented mindset, customer focus, teamwork.
• Behavioral competencies: ownership mindset, proactivity, collaboration, adaptability, organization, commitment to results, good communication, continuous learning.