ITSM Manager - Remoto

HCLTech; Brasil; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

HCLTech in Brazil seeks a skilled ServiceNow professional to lead ITSM, ITOM, CMDB/CSDM; configure Service Portal/Flow Designer; and integrate systems via MID Server and REST/SOAP APIs.

You will own reporting with Performance Analytics, maintain CMDB health, and ensure governance of Incident, Problem, Change and Request Management under ITIL v4. ITIL v4 Foundation is mandatory; admin/developer certs are a plus.

Qualificações

• ITIL v4 Foundation certification is mandatory; Managing Professional preferred at Lead level.
• Experience in Incident, Problem, Change, and Request Management governance.
• CSDM framework implementation and CMDB health management.
• Service Portal and Flow Designer configuration.
• Integration with third-party systems using MID Server and REST/SOAP APIs.
• Reporting using Performance Analytics and custom dashboards.

Responsabilidades

• Lead design and governance of ITSM, ITOM, and CMDB processes.
• Implement and maintain CSDM framework and CMDB health checks.
• Configure and optimize Service Portal and Flow Designer workflows.
• Integrate systems via MID Server and REST/SOAP APIs.
• Develop and maintain dashboards and performance analytics.

Conhecimentos

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CMDB

ServiceNow CSDM

Service Portal

Flow Designer

REST APIs

SOAP APIs

Formação académica

ITIL v4 Foundation Certification

ServiceNow Administrator / Developer Certification

Ferramentas

MID Server

Performance Analytics

Dashboards

Descrição da oferta de emprego

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Requirements:

• ServiceNow: ITSM, ITOM, CMDB/CSDM, Asset Management, Change Management - certified administrator / developer
• ITIL v4 Foundation certification - mandatory; Managing Professional - preferred at Lead level
• Incident, Problem, Change, and Request Management process design and governance
• ServiceNow CMDB health management and CSDM framework implementation
• Service Portal and Flow Designer configuration
• Integration: MID Server, REST/SOAP APIs for third-party system connectivity
• Reporting: ServiceNow Performance Analytics and custom dashboards

Equality & Opportunity for All

Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws