Platform Administrator, ServiceNow

Jobgether; Brasil; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work options

Global collaboration

Resumo da oferta

Jobgether, on behalf of a partner company, seeks a Platform Administrator (ServiceNow) based in Brazil. You will own day-to-day administration and continuous improvement of a critical enterprise ServiceNow platform, ensuring stability, security, performance, and governance aligned with best practices.

You will configure, troubleshoot, report, automate, and support releases, collaborating with global engineers, product owners, and process leaders.

Qualificações

• At least 2 years of hands-on ServiceNow administration experience.
• Strong knowledge of core ServiceNow components and platform configuration.
• Experience with Service Catalog components such as Catalog Items, Record Producers, variables, and approvals.
• Working knowledge of JavaScript for troubleshooting and maintenance.
• Understanding of ITSM processes: Incident, Request, Problem, Change, Knowledge, Service Catalog.
• Excellent English communication for global collaboration.

Responsabilidades

• Administer and maintain ServiceNow users, groups, roles, ACLs, and core configurations.
• Configure forms, lists, UI Policies, Data Policies, Business Rules, notifications, and rules.
• Support Service Catalog items, record producers, variables, and approvals.
• Monitor platform health, logs, and scheduled jobs; escalate issues as needed.
• Troubleshoot incidents and configuration issues with engineering teams.
• Create and maintain reports, dashboards, and data-quality monitoring.
• Assist with upgrades, patches, and release validation.

Conhecimentos

ServiceNow administration

JavaScript

ITIL

Agile

CSA

Ferramentas

ServiceNow

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Platform Administrator, ServiceNow based in Brazil.

This is an opportunity to take ownership of the day-to-day administration and continuous improvement of a critical enterprise ServiceNow platform.
You will help keep the platform stable, secure, performant, and aligned with governance and industry best practices.
The role combines hands-on configuration, operational troubleshooting, reporting, automation, and stakeholder support.
You will collaborate closely with engineers, business analysts, product owners, process leaders, and global teams.
Your work will directly contribute to better platform reliability, data quality, user experience, and operational efficiency.
You will also support platform releases and gain exposure to emerging ServiceNow AI capabilities and intelligent automation.
The environment is global, collaborative, and focused on continuous learning and practical technology impact.

Accountabilities:

• Administer and maintain ServiceNow users, groups, roles, ACLs, access controls, system properties, and other core platform configurations.
• Configure and maintain forms, lists, views, UI Policies, Data Policies, Business Rules, notifications, assignment rules, and other standard platform capabilities.
• Configure and support Service Catalog items, Record Producers, variables, approvals, and request fulfillment processes.
• Support ServiceNow capabilities including ITSM, Employee Center, Knowledge Management, Service Catalog, and related platform services.
• Monitor platform health, scheduled jobs, integrations, system logs, failed transactions, email processing, and other operational indicators, identifying and escalating issues when required.
• Troubleshoot platform incidents and configuration issues, collaborating with engineering teams on advanced technical remediation.
• Create and maintain reports, dashboards, scheduled reports, operational metrics, and data-quality monitoring.
• Support data-quality remediation, including the identification and resolution of duplicate, incomplete, obsolete, or inconsistent records.
• Assist with upgrades, patches, clones, releases, regression testing, and post-deployment validation.
• Implement administrative and configuration changes in accordance with SDLC, change-management, testing, and release processes.
• Maintain technical documentation, configuration records, administrative procedures, knowledge articles, and operational runbooks.
• Support basic Flow Designer automations and workflow configurations while following established engineering and architecture standards.
• Partner with engineers and architects to maximize out-of-the-box ServiceNow capabilities and minimize unnecessary customization and technical debt.
• Ensure administration activities comply with security, access management, audit, governance, and enterprise standards.
• Provide platform guidance, troubleshooting support, and knowledge transfer to users and stakeholders.
• Stay current with ServiceNow releases, administration practices, platform capabilities, and emerging AI features such as AI Agents, AI Search, and intelligent automation.

Requirements:

• At least 2 years of hands-on experience administering the ServiceNow platform.
• Strong understanding of ServiceNow administration, including users, groups, roles, ACLs, forms, lists, notifications, and platform configuration.
• Practical experience configuring Service Catalog components such as Catalog Items, Record Producers, variables, and approvals.
• Experience with UI Policies, Data Policies, Business Rules, notifications, and other standard ServiceNow configuration capabilities.
• Working knowledge of JavaScript and ServiceNow scripting sufficient to troubleshoot and maintain standard configurations.
• Experience troubleshooting ServiceNow incidents, configuration issues, and operational problems.
• Understanding of core ITSM processes, including Incident, Request, Problem, Change, Knowledge, and Service Catalog.
• Advanced to fluent English, with the ability to collaborate effectively with global teams and stakeholders.
• Familiarity with Agile and SDLC delivery practices is desirable.
• ServiceNow Certified System Administrator (CSA) certification is a plus.
• ITIL Foundation 4 or ITIL 5 certification is desirable.
• Strong communication, problem-solving, organizational, and stakeholder-management skills.

Benefits:

• Flexible-first working culture with multiple ways of working designed to support effective performance.
• Opportunities to work with AI-powered enterprise technology at global scale.
• Professional growth through mentorship, learning programs, leadership development, and education support.
• Paid volunteer time and dedicated well-being initiatives.
• August Free Fridays and additional regionally tailored employee and family programs.
• Exposure to emerging ServiceNow AI capabilities and intelligent automation.
• Global and collaborative work environment with opportunities to build future-ready technology skills.
• Inclusive workplace committed to equal opportunity and fairness.
• Reasonable accommodations available throughout the recruitment process for qualified candidates who require support.