IT Support Analyst

Trustly; Vitória; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a dedicated IT Support Analyst to provide exceptional technical assistance and empower colleagues. This role involves supporting end users, managing equipment, and administering corporate systems. Join a diverse team that values inclusion and offers a flexible work environment. With a strong commitment to employee well-being, the company provides extensive perks, including health plans, remote work options, and professional development opportunities. If you thrive in a fast-paced environment and are passionate about technology, this is the perfect opportunity for you.

Serviços

Health and dental plans

Life insurance

Meal and supermarket vouchers

Home Office Allowance

Access to Wellhub

Trustly Club discounts

English language program

Extended maternity and paternity leave

Birthday Off

Flexible hours

Qualificações

• Provide exceptional support to end users on requests and issues.
• Experience in IT/infrastructure support activities is essential.

Responsabilidades

• Run onboarding/offboarding processes and manage equipment inventory.
• Administer corporate systems and manage internal processes.

Conhecimentos

Technical support

IT infrastructure support

Fluent in English

Knowledge of MacOS

Knowledge of Linux OS

Knowledge of MDM – JAMF

Knowledge of IAM / SSO – Okta

Experience with Google Workspace

Formação académica

Technical or bachelor's degree in computer sciences

Ferramentas

Google Workspace

JAMF

Okta

Descrição da oferta de emprego

Join to apply for the IT Support Analyst role at Trustly

Who We Are

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the team

Our Internal IT team provides exceptional technical assistance and empowers colleagues to maximize their productivity and success. We are dedicated to delivering timely, reliable, and effective support services across the organization. Through our expertise, responsiveness, and customer-centric approach, we foster a positive work environment and enable seamless operations for our internal stakeholders.

What you will do

1. Provide exceptional support to our end users on their requests and issues;
2. Run onboarding/offboarding processes;
3. Update equipment inventory;
4. Send/receive equipment for repair;
5. Send/receive equipment to/from users;
6. Grant/revoke access;
7. Manage Office Network;
8. Basic development and automation of manual processes;
9. Administer corporate systems;
10. Manage internal processes.

Who you are

• Technical or bachelor’s degree in computer sciences or related fields;
• Experience in IT/infrastructure support activities;
• Fluent in English;
• Good knowledge of MacOS and/or Linux OS;
• Knowledge of MDM – JAMF (preferable);
• Knowledge of IAM / SSO – Okta (preferable);
• Experience with Google Workspace.

Nice to have:

• Knowledge of basic computer network configuration;
• Experience with Microsoft Windows environment;
• Experience with email server management.

Our perks and benefits

• Health and dental plans with no co-payment for you and dependents;
• Life insurance with enhanced coverage;
• Meal and supermarket vouchers;
• Home Office Allowance;
• Access to Wellhub for physical activities and online classes;
• Trustly Club discounts;
• English language program with private teachers;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours and remote work in Brazil;
• Welcome Kit with Apple equipment and other perks;
• Annual bonus based on KPIs and performance;
• Referral program rewards.

Check out our Brazil Life page on LinkedIn or Glassdoor for more about our culture and environment.

At Trustly, we celebrate diversity and are committed to an inclusive environment. We are proud to be an Equal Opportunity Employer, making hiring decisions based solely on qualifications, merit, and business needs.