Inside Sales Coordinator

Jobtailor; São Paulo; Presencial; BRL 120 000 - 190 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a dynamic leader to guide the inbound SDR team, driving growth and efficiency across qualification activities and handoffs to Sales. You will shape the playbook, monitor metrics, and push for continuous improvement in outreach cadences and processes.

In this role, you will partner with Growth and Sales to optimize demand generation, analyze funnel data, and implement experiments that boost opportunity generation and conversion.

Qualificações

• Experience leading SDR, Inside Sales, pre-sales, or commercial teams.
• Experience with Inbound Sales operations and/or lead pre-qualification.
• Experience managing commercial performance through metrics and targets.
• Analytical ability to interpret funnel data and identify opportunities for improvement.
• Knowledge of qualification processes, outreach cadences, sales approaches, and opportunity handoffs to Sales.
• Knowledge of qualification methodologies and funnel management.
• Experience developing and improving sales playbooks and commercial processes is a plus.

Responsabilidades

• Lead, develop, and monitor the performance of the inbound SDR team, ensuring individual and collective growth.
• Manage the lead pre-qualification operation from intake through the handoff of opportunities to the sales team.
• Define, monitor, and continuously improve qualification criteria, strategies, and approaches.
• Monitor operational performance metrics, including lead volume, contacts, conversions, productivity, qualification rate, handoffs, and opportunity generation.
• Identify funnel bottlenecks and propose action plans to improve opportunity conversion, speed, and quality.
• Ensure the consistent execution and continuous improvement of the team's outreach cadences and processes.
• Partner with Growth to analyze lead quality, acquisition channels, campaigns, and opportunities to improve demand generation and nurturing.
• Work closely with the Sales team to understand the main gaps in received opportunities and feed those insights back into the pre-qualification strategy.
• Support sales activation strategies and initiatives that contribute to opportunity generation and acceleration.
• Structure and monitor tests of new approaches, journeys, segmentation strategies, and conversion tactics.
• Ensure CRM discipline and the quality of data used for management and decision-making.
• Develop performance analyses and reports, turning data into recommendations and action plans.
• Foster a culture of continuous improvement, collaboration, accountability, and results orientation.

Conhecimentos

SDR Team Leadership

Lead Pre-Qualification Management

Performance Metrics Analysis

Ferramentas

CRM Platforms

Descrição da oferta de emprego

• Lead, develop, and monitor the performance of the inbound SDR team, ensuring individual and collective growth.


• Manage the lead pre-qualification operation from intake through the handoff of opportunities to the sales team.


• Define, monitor, and continuously improve qualification criteria, strategies, and approaches.


• Monitor operational performance metrics, including lead volume, contacts, conversions, productivity, qualification rate, handoffs, and opportunity generation.


• Identify funnel bottlenecks and propose action plans to improve opportunity conversion, speed, and quality.


• Ensure the consistent execution and continuous improvement of the team's outreach cadences and processes.


• Partner with Growth to analyze lead quality, acquisition channels, campaigns, and opportunities to improve demand generation and nurturing.


• Work closely with the Sales team to understand the main gaps in received opportunities and feed those insights back into the pre-qualification strategy.


• Support sales activation strategies and initiatives that contribute to opportunity generation and acceleration.


• Structure and monitor tests of new approaches, journeys, segmentation strategies, and conversion tactics.


• Ensure CRM discipline and the quality of data used for management and decision-making.


• Develop performance analyses and reports, turning data into recommendations and action plans.


• Foster a culture of continuous improvement, collaboration, accountability, and results orientation.

Requirements

• Experience leading SDR, Inside Sales, pre-sales, or commercial teams.


• Experience with Inbound Sales operations and/or lead pre-qualification.


• Experience managing commercial performance through metrics and targets.


• Analytical ability to interpret funnel data and identify opportunities for improvement.


• Knowledge of qualification processes, outreach cadences, sales approaches, and opportunity handoffs to Sales.


• Knowledge of qualification methodologies and funnel management.


• Experience developing and improving sales playbooks and commercial processes is a plus.


• Hands-on profile with the autonomy to identify problems and develop solutions.


• Ability to develop people through coaching, feedback, and guidance.


• Results-oriented, while maintaining a focus on operational quality and the lead experience.


• Experience with widely used CRM platforms is a plus.

Core Competencies

Demonstrates expertise in leading and developing inbound SDR teams, focusing on performance metrics, qualification processes, and continuous improvement strategies. Proficient in analyzing data to enhance opportunity generation and sales activation initiatives.

Highest-signal resume keywords

• SDR Team Leadership


• Lead Pre-Qualification Management


• Performance Metrics Analysis


• Sales Process Improvement


• CRM Platform Experience

Hard Skills

• Lead Qualification Processes


• Sales Approaches


• Funnel Management


• Performance Metrics Monitoring


• Data Analysis


• Sales Playbook Development


• Opportunity Handoff Strategies


• Outreach Cadences


• Commercial Process Improvement


• Opportunity Generation

Soft Skills

• Coaching


• Feedback


• Collaboration


• Results Orientation


• Problem Solving

Industry Keywords

• Inbound Sales Operations


• Demand Generation


• Sales Activation Strategies


• Commercial Performance


• Continuous Improvement

Tools & Technologies

• CRM Platforms