Inside Sales & Contracts Specialist

Rotork; Sumaré; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Rotork, a market-leading global flow control and instrumentation company, is seeking a Customer Service Specialist to deliver exceptional service, produce quotes, and coordinate with the sales team to secure orders.

You will manage customer relationships, handle inquiries, and ensure data integrity in ERP/CRM systems while collaborating across departments to resolve issues. Based in São Paulo, this role requires 3 years in instrumentation, strong MS Office skills, and a proactive mindset.

Qualificações

• Strong customer service experience with 3 years in instrumentation or a related role.
• Experience using ERP and CRM systems.
• Engineering/technical degree or equivalent.
• Data analysis skills to inform sales strategy.
• Proficient in Microsoft Office and quick to learn business software.

Responsabilidades

• Provide exceptional customer service and maintain high satisfaction.
• Prepare quotes, supporting documents, and technical proposals.
• Manage key customer relationships with internal and external stakeholders.
• Process orders in the MRP system and handle changes.
• Collaborate with Quality to resolve customer issues.
• Liaise with customers and internal teams for orders and special requirements.

Conhecimentos

Customer service

Data analysis

Communication

Multitasking

Microsoft Office

Formação académica

Engineering/Technical degree

Ferramentas

ERP

CRM systems

Microsoft Office

Descrição da oferta de emprego

Responsible for deliveringgreatintentional customerexperiencesincludingproducing timely and accurate quotesfor both standard and customised solutions,pro-activelyengaging with customers to secureand processorders andworking closely withthe sales team.Alsomanaginga range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.

Key Responsibilities and Outcomes:

• Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
• Accurately produce sales quotations,supportingdocuments, technical proposals, and any other required customer informationto meetcustomerservice KPIs.
• Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable.
• Support andfollowstandard and efficient processes that deliver the quality of customer service required at speed
• Useapproved Rotorkprice lists to provide customers with accurate quotations and lead times.
• Progressand follow-upoutstandingordersandquotations within agreed timescales and report accordingly.
• Ensuretheintegrityof any data input and maintains records as required.
• Maximize opportunities for new business with existing customers (through opportunities for value selling).
• Respondprofessionally andaccurately to allothercustomer queries within agreed timescales.
• Use existing procedures to solve routine or standard problems.
• Manage customer orders within the company's MaterialRequirementsPlanning(MRP)system, including processing changes and addressing any customerenquiries.
• Liaise and negotiate with both customers,internal departmentsand Factoryregardingorder fulfilmentor special requirements.
• Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.

Qualifications

Experience Requirements:

• Strong Customer Service experience with3 years’ experience working with instrumentation in a relevant role and/or industry.
• Experience in using ERP and CRM Systems.
• Degree or Engineering/Technical Qualification (or equivalent).
• Proficiency in data analysis and leveraging analytics for sales strategy development.
• Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.

The Successful Candidate:

• Strong interpersonal and people management skills
• Good communication skills, customer focused, strong multitasker and good at executing tasks
• Proactive approach to challenges in order to find solutions to customer issue
• Motivated self-starter able to work independently and with a team.
• Must be thorough, accurate, and organized, with a strong attention to detail.

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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