Customer Service Executive

NTS COMPONENTS SINGAPORE PTE LTD; Região Norte; Presencial; BRL 40 000 - 80 000; Tempo integral

Resumo da oferta

NTS Components Singapore Pte Ltd in Brazil's North Region seeks a Customer Service Executive to manage end-to-end sales orders and daily customer communication for accurate, timely order fulfilment in a manufacturing environment.

You will coordinate with planning, production, logistics, quality and engineering to ensure on-time delivery, handle inquiries, and improve ERP data and order-to-delivery processes.

Qualificações

• ITE, Diploma or Degree in Engineering, Supply Chain, or related technical field.
• Minimum 3–5 years’ experience in customer service, quotation, or project handling within manufacturing or precision engineering.
• Strong technical comprehension of drawings, processes, and tolerances.

Responsabilidades

• Receive and review customer purchase orders, verifying pricing, quantities, item codes, Incoterms, and delivery details for accuracy.
• Enter and maintain orders in the ERP system, ensuring accurate data entry and compliance with company procedures.
• Process orders received via email, portals, and other channels, ensuring acknowledgement within agreed timelines.
• Coordinate with Planning/Production to align build schedules with customer demand and delivery commitments.
• Maintain up-to-date customer and order records in ERP/CRM systems, including shipped quantities and backlog.
• Comply with SOPs and identify improvement opportunities to enhance order-to-delivery efficiency.

Conhecimentos

Customer service experience

Communication skills

Analytical thinking

Problem solving

Detail oriented

Formação académica

ITE/ Diploma/ Degree in Engineering or Supply Chain

Ferramentas

ERP/CRM systems

MS Office

Descrição da oferta de emprego

Position Summary

The Customer Service Executive manages end-to-end sales order activities and day-to-day customer communication to ensure accurate, timely, and complete order fulfilment for key customers in a manufacturing / precision engineering environment. The role is the main liaison between customers and internal teams such as Sales, Planning, Production, Logistics, Quality, and Engineering to secure on-time delivery and a high level of customer satisfaction.

Responsibilities

1. Order Processing and Administration

• Receive and review customer purchase orders, verifying pricing, quantities, item codes, Incoterms, and delivery details for accuracy

• Enter and maintain orders in the ERP system, ensuring accurate data entry and compliance with company procedures

• Process orders received via email, customer portals, and other channels, ensuring acknowledgement is sent within agreed timelines

• Monitor order status throughout the fulfilment cycle, updating customers on order confirmations, RDD/PDD, shipment dates, and any changes

• Coordinate requested delivery dates (RDD) and promised delivery dates (PDD) in both ERP and customer portals to prevent past-due orders

2. Customer Communication and Service

• Act as the primary point of contact for day-to-day enquiries on orders, deliveries, basic product/service information, and documents

• Respond to customer enquiries and feedback via phone, email, and portals in a timely and professional manner, ensuring clarity and completeness

• Build and maintain strong working relationships with customer planners, buyers, and coordinators to support smooth collaboration and repeat business

• Manage customer complaints or service issues related to orders, delivery, or documentation; provide first-level resolution and elevate when required

3. Cross-Functional Coordination

• Liaise with Planning and Production to align build schedules, capacity, and material readiness with customer demand and delivery commitments

• Coordinate with Logistics / Warehouse on packing, shipping documentation, and delivery arrangements to ensure on-time shipments

• Work with Quality and Engineering teams to support responses on non-conformances, basic technical clarifications, and implementation of engineering changes impacting orders.

• Support Sales/Account Managers with customer information, order status, and data required for reviews and business discussions

4. Data, Reporting, and Systems

• Maintain accurate and up-to-date customer and order records in ERP/CRM systems, including shipped quantities, open orders, and backlog

• Generate routine reports on order metrics (e.g. OTIF, backlog, past-due orders, shipment status) for internal management reviews and customer updates

• Ensure proper filing and traceability of customer POs, order confirmations, delivery documents, and related correspondence

5. Process and Continuous Improvement

• Comply with established standard operating procedures (SOPs) for order processing, customer communication, and documentation

• Identify recurring issues in orders, data, or delivery performance and highlight improvement opportunities to the Customer Service Lead / Manager

• Support or participate in projects to enhance ERP usage, customer portal handling, and overall order-to-delivery efficiency

6. Other Duties

• Provide back-up support to other Customer Service team members to ensure continuity of service during absences

• Perform any other duties or ad-hoc tasks assigned by the Customer Service Lead / Manager aligned with business needs

Requirements

• ITE, Diploma or Degree in Engineering, Supply Chain, or related technical field

• Minimum 3–5 years’ experience in customer service, quotation, or project handling within a manufacturing or precision engineering environment

• Strong technical comprehension of drawings, processes, and tolerances

• Proficient in ERP/CRM systems and MS Office applications

• Effective communication, analytical, and problem-solving skills

• Detail-oriented and able to manage multiple engineering and commercial activities concurrently

• Singaporeans and Permanent Residents are encouraged to apply

• Able to start work within short notice