HR Application Support Advisor

bp; São Paulo; Híbrido; USD 25.000 - 35.000; Tempo integral

Resumo da oferta

bp is seeking an HR Application Support Advisor to enhance the digital experience for its colleagues. This role involves providing technical support for HR applications, troubleshooting issues, and contributing to continuous improvement initiatives. Candidates should have a Bachelor's degree, experience in customer service, and proficiency in English and Portuguese. The position offers a hybrid working model in a diverse and inclusive environment.

Serviços

Flexible working

Parental leave

Retirement plans

Qualificações

• 1-2 years customer service/system management experience, preferably with Workday.
• Proficiency in English and Portuguese.
• Experience in HR shared services or technical support preferred.

Responsabilidades

• Providing 1st and 2nd level support for people and culture applications.
• Troubleshooting issues like interface errors and login/access issues.
• Creating, updating, and resolving cases, managing incidents and complaints.

Conhecimentos

Digital troubleshooting

Incident management

Problem-solving

Data analysis

Risk management

Digital fluency

Effective communication

Relationship management

Formação académica

Bachelor’s Degree

Ferramentas

Workday

Salesforce

CRM systems

MS Office

Descrição da oferta de emprego

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Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting opportunity to shape a fast-moving PC&C function, build teams and structures, and drive continuous improvement.

The role supports bp colleagues in navigating digital applications, resolving technical issues, and developing insights to improve digital experiences in people and culture systems.

Responsibilities include:

1. Providing 1st and 2nd level support for people and culture applications and data interfaces, troubleshooting issues like interface errors, login/access issues, password resets, etc.
2. Applying technical skills to analyze issues involving multiple platforms and data integrations.
3. Creating, updating, triaging, and resolving cases, managing incidents and complaints, and engaging with relevant teams for resolution.
4. Supporting senior colleagues in projects like trend evaluation, technology testing, and knowledge resource creation.
5. Contributing to continuous improvement initiatives.

Minimum Qualifications:

• 1-2 years customer service/system management experience, preferably with Workday.
• Bachelor’s Degree.
• Proficiency in English and Portuguese.
• Experience in HR shared services or technical support preferred.
• Knowledge of CRM systems, MS Office, Workday, Salesforce, or similar systems.

Skills:

• Digital troubleshooting, incident management, problem-solving, data analysis, risk management, digital fluency.
• Solution focus, business insight, effective communication.
• Leadership & EQ: integrity, inclusion, resilience, curiosity, and teamwork.
• Behavioral: solution-oriented, relationship management, proactive organization, judgment, integrity, and independence.

Why Join Us:

We support learning and growth in a diverse, inclusive environment with benefits like flexible working, parental leave, and retirement plans. We ensure accommodations for individuals with disabilities.

Additional Information:

No travel expected. The role offers hybrid working. Equal opportunity employer. Please beware of recruitment fraud. For accommodations, contact us.