(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

SupportYourApp; São Paulo; Teletrabalho; USD 20.000 - 30.000; Tempo integral

Resumo da oferta

SupportYourApp is seeking a Customer Support Consultant to provide exceptional support in a multicultural remote environment. The role involves engaging with customers through chats and emails, ensuring their satisfaction while meeting team KPIs. Ideal candidates are native Chinese and English speakers with customer support experience and a positive attitude. Join a dynamic team that values growth and work-life balance.

Serviços

Flexible schedule and remote work

Paid training

Supportive management

Opportunities for growth

Qualificações

• 6+ months customer support experience.
• Native Chinese and English required.

Responsabilidades

• Provide support via chats and emails.
• Build positive relationships with customers.
• Coordinate with developers and departments.

Conhecimentos

Analytical skills

Positive attitude

Customer happiness practices

Formação académica

B2 level English

Ferramentas

CRM

Salesforce

Zendesk

Descrição da oferta de emprego

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, remote environment. Develop your skills and achieve goals with our People First approach.

What you will do:

• Provide support via chats and emails
• Build positive relationships with customers
• Meet team KPIs
• Stay updated with technology
• Handle sensitive information securely
• Apply customer happiness practices
• Maintain knowledge of our products/services
• Coordinate with developers and departments

What you need to succeed:

• Native Chinese and English (B2 level)
• 6+ months customer support experience
• Experience with live chats/emails
• Interest in crypto or stock exchange
• Analytical skills
• Positive attitude
• Own device with minimum 8GB RAM and stable internet

Nice to have:

• CRM experience
• Crypto/finance background
• Salesforce or Zendesk experience

Benefits:

• Flexible schedule and remote work
• International environment
• USD compensation
• Referral bonuses
• Paid training
• Work-life balance
• Supportive management
• Opportunities for growth

About us:

SupportYourApp provides secure technical and customer support globally, working with clients in over 30 countries and speaking 60+ languages. Join us and send your CV in English highlighting your skills!