Go-Highlevel Technical Support Specialist

Builder Lead Converter; São Paulo; Teletrabalho; USD 22.000 - 28.000; Tempo integral

Resumo da oferta

Ein innovatives Unternehmen sucht einen Go-Highlevel Technical Support Specialist, um Kunden mit technischen Herausforderungen zu unterstützen. In dieser Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und sorgen für eine nahtlose Kundenerfahrung. Sie werden geschult, um Probleme zu lösen und Kunden bei der Nutzung von Software zu helfen. Das Unternehmen bietet ein unterstützendes Arbeitsumfeld mit flexiblen Arbeitszeiten und der Möglichkeit, an Verkaufsaktionen teilzunehmen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem dynamischen Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Serviços

Leistungsbasierte Boni

Bezahlte Freizeit

Flexible Arbeitszeiten

Team-Building-Aktivitäten

Profit Sharing

Qualificações

• Nachgewiesene Erfahrung im Kundenservice und starke telefonische Kontaktfähigkeiten.
• Fähigkeit, sich an verschiedene Kundencharaktere anzupassen.

Responsabilidades

• Aufrechterhaltung einer positiven und professionellen Haltung gegenüber Kunden.
• Behebung von Problemen und Protokollierung von Supportanfragen für Softwareentwickler.

Conhecimentos

Kundenservice

Technische Unterstützung

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Multitasking

Formação académica

Erfahrung im Kundenservice

Technische Kenntnisse

Ferramentas

Go-Highlevel

Jira

Confluence

Trello

Google Suite

Descrição da oferta de emprego

Go-Highlevel Technical Support Specialist

Join to apply for the Go-Highlevel Technical Support Specialist role at Builder Lead Converter

Go-Highlevel Technical Support Specialist

Join to apply for the Go-Highlevel Technical Support Specialist role at Builder Lead Converter

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Builder Lead Converter provided pay range

This range is provided by Builder Lead Converter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22,000.00/yr - $28,000.00/yr

Builder Lead Converter

Go-Highlevel Technical Support Specialist

Builder Lead Converter

Go-Highlevel Technical Support Specialist

Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Go-Highlevel Technical Support Specialist to join our team and contribute to our mission of empowering builders with effective marketing and sales tools.

Learn more about us at: https://www.builderleadconverter.com/

At Builder Lead Converter, we understand the challenges that builders and remodelers face in generating high-quality leads and converting them into sales. Our mission is to empower our clients with cutting-edge technology and unparalleled support to transform their marketing, lead generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive.

Go-Highlevel Technical Support Specialist at Builder Lead Converter, you will play a crucial role in supporting our clients by providing technical assistance, handling customer inquiries, and ensuring a seamless customer experience. You will be the front line of support for clients and customers, helping to address their queries, provide solutions, and escalate issues as needed. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with people.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Promptly responding to customer inquiries and providing relevant information.
• Troubleshoot issues and/or log support requests for software developers
• Communicating with customers through various channels such as email, SMS, Zoom, and phone support.
• Acknowledging and resolving customer complaints with efficiency and empathy while keeping records of interactions.
• Mastering product knowledge to effectively address customer questions and concerns.
• Provide basic training via written instructions, screenshots, or video recordings of your desktop
• Collaborating with colleagues to address customer needs and provide feedback on the customer service process.
• Ensuring overall customer satisfaction and delivering professional customer support.
• Monthly KPI calls with clients.
• Inside Sales to existing client base as account manager.
  
  

Qualifications

• Proven customer support experience and strong phone contact handling skills.
• Ability to provide customer orientation and to adapt/respond to different types of characters
• Proficiency with High-level or similar software, along with general software knowledge.
• In-depth understanding of customer service principles.
• Product knowledge for our different software platforms.
• Strong focus on quality and problem-solving.
• Exceptional conflict resolution and information analysis abilities.
• Excellent communication and presentation.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with Atlassian products including Confluence, Jira, and Trello.
• Basic technical skills in Google, Gmail, Google Calendar, Facebook, WordPress, and Image Editing.
• Highly organized with the ability to manage a Help Desk ticketing system and proficient in phone, email, and chat communication in English.
• Strong understanding of technical marketing strategies.
  
  

Additional Details

• Location: Full-time position (40 hours/week) with a long-term US-based company.
• Off-shore applicants are encouraged to apply. Must have a good and stable internet speed bandwidth and possess their technical equipment.
• Working Hours: 8 am - 5 pm CDT. Mon - Fri.
• Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance-based bonuses, and team building activities.
• Opportunity to make bonuses from Inside Sales.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Marketing Services

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