(native Japanese) Customer Support Consultant, emails/chats (Remote)

SupportYourApp; São Paulo; Teletrabalho; USD 30.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading company as a Customer Support Consultant, where you'll provide exceptional support in a multicultural environment. This remote role requires native Japanese and English skills, along with a positive attitude and strong analytical abilities. Enjoy flexible hours and a supportive team while contributing to customer satisfaction and success.

Serviços

Flexible schedule

Remote work opportunity

International environment

USD compensation

Referral bonuses

Paid training and probation

Work-life balance

Supportive management

Opportunities for self-development

Qualificações

• Minimum 6 months experience in customer support.
• Personal laptop/computer (min. 8GB RAM) and stable internet.

Responsabilidades

• Provide excellent customer support via chats and emails.
• Build positive, long-lasting relationships with customers.
• Stay updated with the latest technology.

Conhecimentos

Japanese

English

Analytical Skills

Research Skills

Ferramentas

CRM Systems

Descrição da oferta de emprego

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working remotely. Master new skills and achieve challenging goals with our People First approach.

What you will do:

• Provide excellent customer support via chats and emails
• Build positive, long-lasting relationships with customers
• Meet team KPIs
• Stay updated with the latest technology
• Handle sensitive customer information securely
• Apply best practices in customer satisfaction
• Maintain knowledge of our client's products and services
• Communicate with developers and other departments in various IT companies

Requirements:

• Native Japanese and English communication skills
• Minimum 6 months experience in customer support
• Strong analytical and research skills
• Positive, responsible attitude
• Personal laptop/computer (min. 8GB RAM) and stable internet (min. 50 Mbps download, 40 Mbps upload)

Preferred:

• Experience with CRM systems
• Experience in crypto/finance

Benefits:

• Flexible schedule
• Remote work opportunity
• International environment
• USD compensation
• Referral bonuses
• Paid training and probation
• Work-life balance
• Supportive management
• Opportunities for self-development

About us:

SupportYourApp provides secure technical and customer support for tech companies worldwide. Since 2010, we've grown to 8 hubs globally, serving clients in over 30 countries and speaking over 60 languages. We value diversity and welcome applicants from all backgrounds.

Send your CV in English highlighting your skills! Visit: www.supportyourapp.com