(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

SupportYourApp; Curitiba; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a leading SaaS company as a Customer Support Consultant for a luxury brand. This role requires fluency in German and English and offers the opportunity to work fully remotely while providing exceptional customer service in a multicultural environment.

Serviços

Fully remote work opportunity

Paid training and probation period

Work-life balance

Bonuses for referring friends

Responsive management focused on growth

Qualificações

• Fluent in German and English (C1 level required).
• Previous experience in luxury customer support.
• Experience in sales is an advantage.

Responsabilidades

• Provide exceptional customer support via chats and emails.
• Handle inquiries in the global CRM.
• Build positive relationships with customers.

Conhecimentos

Fluent German

Fluent English

Attention to details

Positive attitude

Descrição da oferta de emprego

(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

1 month ago Be among the first 25 applicants

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

1. Provide exceptional customer support via chats and emails
2. Handle inquiries in the global CRM following established processes
3. Build positive and long-lasting relationships with customers
4. Communicate with potential customers
5. Accurately update and categorize leads in the system
6. Securely work with customers' sensitive information
7. Apply the latest customer happiness practices
8. Maintain working knowledge of our client's products and services

What you need to succeed in this role:

• Fluent German and English (C1 written and spoken for both languages is a must)
• Previous experience in luxury customer support
• Attentive to details
• Experience in sales is an advantage
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits and Perks:

• Schedule: 5 days per week, rotating shifts: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM, Brazil time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid training and probation period
• Work-life balance
• Responsive management focused on your growth and long-term cooperation
• Opportunities for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support with 8 hubs globally. We treat our team with care, offering personalized approaches and positive experiences. We welcome diverse backgrounds and invite you to join us by sending your CV in English highlighting your skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company committed to unbiased hiring. Our candidate assessments are not influenced by race, gender, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting