Field Services Engineer

Tata Consultancy Services; Belo Horizonte; Presencial; BRL 30 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Seguro de saúde

Seguro de vida

Gympass

Assistência psicológica gratuita

Reembolso de certificações

Portal de aprendizado gratuito

Oportunidade de experiência internacional

Descontos em universidades

Reconhecimento de desempenho

Resumo da oferta

Uma empresa líder em serviços de TI está em busca de um Técnico de Serviço de Campo para transformar sua carreira. Neste papel, você terá a oportunidade de trabalhar em um ambiente colaborativo, onde seu conhecimento em suporte técnico e resolução de problemas será fundamental. Com uma cultura de aprendizado contínuo, você terá acesso a ferramentas e recursos que facilitarão seu crescimento profissional. A empresa oferece benefícios atrativos, incluindo assistência médica, reembolso de certificações e oportunidades de experiência internacional. Se você está pronto para um desafio e deseja fazer parte de uma equipe inclusiva e diversificada, esta é a sua chance!

Qualificações

• Experiência em suporte ao usuário final e resolução de problemas técnicos.
• Habilidade em instalação e configuração de software e hardware.

Responsabilidades

• Diagnosticar e resolver problemas de microcomputação e equipamentos relacionados.
• Realizar manutenção corretiva e testes de novos equipamentos.

Conhecimentos

Suporte ao usuário final

Diagnóstico e resolução de problemas

Manutenção corretiva de equipamentos

Instalação e configuração de software

Análise de requisitos de hardware

Testes de funcionalidades de equipamentos

Gestão de ativos

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Service Technician, who wants to learn and transform his career.

In this role you need:

• Experience for EndUser support in record, diagnose and solve problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, web conferencing, audio conferencing and related areas, including performing any corrective maintenance on ICT equipment;
• Experience to clarify doubts and guide users regarding the use, availability, installation and configuration of software, applications, information systems (both those in the market and those developed internally), equipment, standards and procedures on the technological environment of the Customer and its use;
• Identify and immediately report to the Level 2 Service Supervisor critical problems that have significant impacts on the technological environment of Customer, exceptional situations and other situations beyond its control or jurisdiction;
• Perform analysis of the hardware requirements for software installation;
• Test functionalities of new equipment, components or peripherals, and prepare configuration and user guides or manuals;
• Reinstall the default image on workstations or notebooks, including the process of backing up users' data;
• Act in the execution of activities of the asset management process in Customer locations where there are no asset technicians allocated, at times when the Asset Management service is not available or whenever required by supervision.

What do we offer?

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting