Trainee Service Desk Analyst

Tata Consultancy Services; Londrina; Presencial; BRL 20 088 - 31 248; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Free learning portal

International experience opportunity

Certification reimbursement

Discount partnerships with education

Resumo da oferta

Tata Consultancy Services is hiring a Trainee Service Desk Analyst to learn and grow within one of the world's largest IT services companies. This CLT role provides front-line support to end users via phone, email, chat or tickets and offers a clear path to develop IT skills.

The position is on-site in Londrina, Paraná, with a 44-hour week (6x1 schedule). Candidates should have a high school diploma and be pursuing or recently completed an IT degree, plus basic computer knowledge and strong

Qualificações

• Proficiency with computers, basic OS knowledge and internet navigation.
• Strong communication and customer service mindset.
• Pursuing or recently completed IT-related degree or technical training.

Responsabilidades

• Provide first-level IT support via phone, email, chat or ticketing systems.
• Register, categorize, and track incidents and service requests.
• Troubleshoot basic hardware, software, network, and access-related issues.
• Escalate complex incidents to specialized teams when required.
• Follow established procedures, SLAs, and support processes.
• Support user account management and access-related requests.
• Maintain accurate documentation of incidents and resolutions.

Conhecimentos

Basic IT knowledge

Communication skills

Customer service

Willingness to learn

On-site availability

Formação académica

High School Diploma

Technical/Bachelor in IT or related field (pursuing or recent graduate)

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Trainee Service Desk Analyst who wants to learn and transform their career.

Employment Type: CLT

Work Schedule: 6x1 (Weekly workload: 44 hours)

• Monday to Friday: 09:00 to 18:00
• Sunday: 18:00 to 20:00

Requirements:

• High School Diploma completed
• Currently pursuing a Technical Degree or Bachelor's Degree in Information Technology or a related field, or graduated within the last 2 years
• Basic knowledge of computers, operating systems, Microsoft Office, and internet navigation
• Good communication and customer service skills
• Willingness to learn and develop a career in IT Support
• Availability to work on-site in Londrina – PR

Nice to Have:

• Previous experience in customer service, technical support, help desk, or service desk environments
• Basic knowledge of hardware, software, and network troubleshooting
• Basic English skills
• IT certifications or related training courses

Key Responsibilities:

• Provide first-level support to end users via phone, email, chat, or ticketing systems
• Register, categorize, and track incidents and service requests
• Troubleshoot basic hardware, software, network, and access-related issues
• Escalate complex incidents to specialized support teams when required
• Follow established procedures, SLAs, and support processes
• Support user account management and access-related requests
• Maintain accurate documentation of incidents and resolutions
• Deliver excellent customer service while ensuring user satisfaction
• Learn and develop technical and professional skills through daily operations and training opportunities

What do we offer?

• Health insurance
• Life insurance
• Total Pass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person.