Field Service Technician

Tata Consultancy Services; Jeceaba; Presencial; BRL 30 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Seguro de saúde

Seguro de vida

Gympass

Assistência psicológica gratuita

Reembolso de certificações

Portal de aprendizado gratuito

Oportunidade de experiência internacional

Descontos em universidades

Reconhecimento por desempenho

Plataforma de mentoria gratuita

Resumo da oferta

Uma empresa de serviços de TI de renome mundial está em busca de um Analista de Serviço de Campo para transformar sua carreira. Neste papel, você será responsável por fornecer suporte ao usuário final, diagnosticar e resolver problemas relacionados a hardware e software. A empresa oferece um ambiente colaborativo, repleto de oportunidades de aprendizado e desenvolvimento. Com benefícios como assistência médica, reembolso de certificações e uma plataforma de mentoria gratuita, você terá a chance de crescer profissionalmente e fazer parte de uma cultura inclusiva e diversificada. Se você está pronto para um novo desafio, esta é a oportunidade perfeita!

Qualificações

• Experiência em suporte ao usuário final, diagnóstico e solução de problemas.
• Conhecimento em instalação e configuração de software e sistemas de informação.

Responsabilidades

• Registrar, diagnosticar e resolver problemas de microcomputação e hardware.
• Realizar análise de requisitos de hardware para instalação de software.

Conhecimentos

Suporte ao Usuário Final

Diagnóstico de Problemas

Manutenção Corretiva de Equipamentos

Análise de Requisitos de Hardware

Instalação e Configuração de Software

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Service Analyst, who wants to learn and transform their career.

In this role you will:

1. Experience for End User support in record, diagnose and solve problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, web conferencing, audio conferencing and related areas, including performing any corrective maintenance on ICT equipment;
2. Experience to clarify doubts and guide users regarding the use, availability, installation and configuration of software, applications, information systems (both those in the market and those developed internally), equipment, standards and procedures on the technological environment of the Customer and its use;
3. Identify and immediately report to the Level 2 Service Supervisor critical problems that have significant impacts on the technological environment of the Customer, exceptional situations and other situations beyond its control or jurisdiction;
4. Perform analysis of the hardware requirements for software installation;
5. Test functionalities of new equipment, components or peripherals, and prepare configuration and user guides or manuals;
6. Reinstall the default image on workstations or notebooks, including the process of backing up users' data;
7. Act in the execution of activities of the asset management process in Customer locations where there are no asset technicians allocated, at times when the Asset Management service is not available or whenever required by supervision.

What do we offer?

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting