Estágio - Relacionamento com o Cliente

Eli Lilly and Company; São Paulo; Hybrid; BRL 13,000 - 20,000; Part time

Benefits offered by this job

Stipend and benefits

Hybrid model 3x2

Work location Morumbi - SP

Job summary

Eli Lilly and Company Brazil is seeking a Customer Relationship intern to support patient information, complaints logging, data updates, and patient education sessions. The role emphasizes empathy, accurate data entry, and compliance with procedures to assist customers and patients.

Located in Morumbi, São Paulo, this hybrid internship runs 13:00–19:00, with a daily 6-hour schedule and a supportive learning environment designed for Health field students anticipated to graduate from 2028.

Qualifications

• Enrolled in a health-related bachelor's degree with expected completion from 2028.
• Basic knowledge of Microsoft Office required.
• English language is desirable.

Responsibilities

• Provide information per procedures to guide and support client needs.
• Register complaints, opinions and compliments about products or services.
• Register and update client data and events in the helpdesk system.
• Collect and log adverse events and product complaints per procedures.
• Schedule and conduct patient education sessions on product use and related diseases.
• Periodically contact patients to promote ongoing education for quality of life.
• Enroll patients in patient support programs and assist access programs as applicable.
• Support administrative activities related to customer service.

Skills

Teamwork

Communication

Active listening

Education

Health-related bachelor degree

Tools

Microsoft Office

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Ao fazer parte do time o estagiário de Relacionamento com o Cliente (REC) será responsável por:

• Fornecer informações de acordo com procedimentos e políticas para orientar e apoiar as necessidades dos clientes.
• Registrar reclamações, opiniões e elogios sobre os produtos ou serviços.
• Cadastrar e atualizar os dados dos clientes e os eventos no sistema de atendimento.
• Coletar e registrar eventos adversos e reclamações de produtos conforme exigido pelos procedimentos e regulamentos da empresa.
• Agendar e realizar sessões educativas com pacientes, orientando-os sobre como utilizar os produtos e as doenças relacionada.
• Contatar periodicamente os pacientes, promovendo educação continuada relacionada à manutenção da qualidade de vida, tratamento e doença e, se aplicável, gerenciar o envio de materiais educativos e comunicações.
• Inscrever os pacientes nos programas de suporte ao paciente disponíveis e operar programas de suporte a pacientes de acesso, quando aplicável.
• Suporte nas atividades administrativas relacionadas ao atendimento ao cliente em geral.

Requisitos

• Estar cursando bacharelado Cursos da área da Saúde com previsão de conclusão a partir de 2028 (cursando no horário diurno)
• Possuir conhecimento básico de Microsoft Office
• Inglês é desejável

Bolsa auxílio + benefícios

Modelo Híbrido 3x2

Local de Trabalho Zona Sul Morumbi- SP

Horário das 13h até 19h

Habilidades Mínimas

• Trabalho em equipe
• Boa comunicação e relacionamento interpessoal
• Capacidade de ouvir e dar suporte aos clientes

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly