Driver Engagement Consultant

Lumens Pte Ltd; Região Norte; On-site; BRL 136,000 - 245,000; Full time

Job summary

Lumens Group in Singapore is seeking a Driver Engagement Consultant to support drivers on leased PHVs, ensuring they feel heard and valued throughout their journey.

You'll handle driver inquiries, resolve issues quickly, and identify opportunities to extend contracts or upgrade vehicles, while maintaining a personal, empathetic touch. This role focuses on building strong relationships and keeping drivers informed about promotions.

Qualifications

• Minimum 2 years in a customer-facing role (sales, account management or service).
• Strong communication and interpersonal skills.
• Proactive problem-solving with a empathetic approach.
• Ability to identify sales opportunities while maintaining trust.
• Friendly, patient, and team-oriented attitude.

Responsibilities

• Provide after-sales support to drivers to ensure smooth leasing experiences.
• Be the first point of contact for driver requests and concerns and resolve them promptly.
• Regularly follow up with drivers to gather feedback and assess experience.
• Identify opportunities for re-contracts and upsell longer leases.
• Build lasting relationships with drivers and keep them engaged with Lumens Group.
• Inform drivers about promotions and product updates.

Skills

Customer-focused

Communication

Problem-solving

Empathy

Sales awareness

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a professional Driver Engagement Consultant to join us in Singapore.

Your Role on Our Journey

As a Driver Engagement Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service.
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.