Telemarketer

Timesworth Consultancy Pte Ltd; Região Norte; On-site; BRL 24,000 - 36,000; Full time

Job summary

Timesworth Consultancy Pte Ltd in the North Region is seeking a motivated Telemarketer to join our dynamic team. This full-time role drives business development and customer acquisition by engaging potential clients, presenting our services, and building lasting business relationships that support our growth strategy.

You will be the voice of the company, communicating persuasively, maintaining detailed records, and collaborating with colleagues to ensure excellent customer service and outcomes.

Qualifications

• Proven experience in telemarketing or customer service, ideally B2B
• Excellent verbal communication skills with clear articulation
• Strong listening skills and ability to build rapport quickly
• Resilience and persistence, with a positive attitude toward rejection

Responsibilities

• Making outbound calls to prospective clients to identify sales opportunities and present relevant products or services
• Engaging in persuasive and professional conversations to understand client needs
• Maintaining detailed records of all calls and outcomes using company systems
• Meeting or exceeding call targets and sales objectives on a consistent basis
• Following scripts while adapting communication style to different clients
• Handling customer inquiries professionally and resolving concerns or objections
• Building and maintaining a strong pipeline of potential leads
• Providing feedback to management on market trends and customer insights
• Collaborating with team members to ensure seamless customer service delivery
• Participating in training sessions to enhance sales techniques and product knowledge

Skills

Outbound calling

Communication skills

CRM software

Team collaboration

Job description

About us

Timesworth Consultancy Pte Ltd is a forward-thinking consultancy firm dedicated to delivering exceptional customer engagement and business solutions. We pride ourselves on building strong relationships with our clients and supporting our team members to achieve their professional goals. Our commitment to excellence and innovation drives everything we do, making us an attractive employer for talented individuals seeking a rewarding career in customer service and sales.

About the role

We are seeking a motivated and enthusiastic Telemarketer to join our dynamic team at Timesworth Consultancy Pte Ltd in the North Region. This is a full-time position that plays a crucial role in driving our business development and customer acquisition efforts. As a Telemarketer, you will be the voice of our company, engaging with potential clients, presenting our services and solutions, and building lasting business relationships. This role is essential to our growth strategy and offers an excellent opportunity to develop your sales and communication skills in a supportive environment.

Key responsibilities

• Making outbound calls to prospective clients to identify sales opportunities and present relevant products or services


• Engaging in persuasive and professional conversations to understand client needs and demonstrate how our solutions can meet those needs


• Maintaining detailed and accurate records of all calls, interactions and outcomes using company systems and databases


• Meeting or exceeding agreed call targets and sales objectives on a consistent basis


• Following established scripts and guidelines whilst adapting communication style to different client types and situations


• Handling customer enquiries professionally and resolving any concerns or objections with confidence


• Building and maintaining a strong pipeline of potential leads for future sales opportunities


• Providing feedback to management on market trends, customer feedback and competitive intelligence gathered during calls


• Collaborating with team members and other departments to ensure seamless customer service delivery


• Participating in training sessions and professional development opportunities to enhance sales techniques and product knowledge

What we’re looking for

• Proven experience working in a telemarketing, call centre or customer service role, ideally within a B2B environment


• Excellent verbal communication skills with the ability to articulate ideas clearly, concisely and persuasively


• Strong listening skills and the ability to build rapport quickly with diverse clients


• Resilience and persistence, with a positive attitude towards handling rejection and objections


• Proficiency with computer systems, CRM software and telephone equipment


• Ability to work independently whilst meeting strict performance targets and KPIs


• Strong organisational and time management skills


• A natural ability to persuade and influence others


• Reliability and punctuality, with a commitment to maintaining professional standards


• Previous experience in sales or a results-driven environment is desirable


• Familiarity with consultancy services or B2B sales is advantageous but not essential

What we offer

At Timesworth Consultancy Pte Ltd, we are committed to creating a supportive and rewarding workplace. We offer a competitive salary package commensurate with experience, alongside a range of benefits designed to support your wellbeing and career development. These include opportunities for professional advancement, ongoing training and skills development to enhance your sales capabilities, a collaborative team environment where your contributions are valued and recognised, and a flexible approach to working arrangements where possible. We also provide a supportive management structure that encourages your success and personal growth. Our company culture prioritises work-life balance, and we actively invest in the development of our employees, offering clear pathways for progression within the organisation.