Domestic Customer Service Rep II

World Courier; São Paulo; Presencial; BRL 39 060 - 58 032; Tempo integral

Resumo da oferta

Cencora in São Paulo, Brazil, is seeking a dedicated Customer Service Associate to support domestic and international shipments. You will contact customers by email/phone, create jobs in the system, provide quotes support, and ensure documentation compliance.

Ideal candidates have at least 1 year in transport customer service, intermediate English, strong organizational skills, and the ability to multi-task in a fast-paced logistics environment.

Qualificações

• At least 1 year in customer service for transport companies.
• Fully graduated or pursuing a degree in Business, Logistics, or International Relations.
• English and communication skills required.

Responsabilidades

• Contact with customers by email and phone.
• Create jobs in system for pickups and domestic movements.
• Provide support to quotes.
• Verify information about product transport restrictions and required documents.
• Update World Courier systems with digital documents.
• Monitor shipments and coordinate pickup/delivery times with drivers or agents.
• Contact customers to schedule pickups and deliveries.
• Enter charges and details in systems for invoicing.
• Track communications with operations and respond accordingly.
• Verify best routing options before shipping.
• Adhere to World Courier procedures and processes.
• Provide temperature readings as per procedure.

Conhecimentos

Intermediate English

Office basics

Windows knowledge

Teamwork

Organized

Customer oriented

Multi-tasking

Communication

Formação académica

Business/Logistics/IR degree

Descrição da oferta de emprego

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Responsibilities

• Contact with customers by email and phone.
• Create jobs in system for pick up´s and domestic movements
• Provide support to quotes
• Verify information about restrictions in acceptance of products for transport. Verify and provide documents required for the domestic transport and include in World Courier systems any digitalised document that is necessary
• Monitor system and receive information from drivers or agents about pickup and delivery hours to update system, also provide any feedback or information that is required by them for a shipment movement.
• Contact customer and schedule pick-up´s and deliveries
• Insert all information, charges and details in system and HWB for invoicing process.
• Tracking with operations departments.
• Monitor system for any communication included and that requires a feedback/action.
• Verify the best route/option before send a shipment to destination.
• Follow World Courier procedures, working instructions and process.
• Provide to customers temperature reading according with relevant procedure.
• Answering doubts of Finance department regarding to invoicing processes. In addition to the tasks described above, the employee of this function must carry out other duties assigned by his immediate superiors or within the company hierarchy, whenever these tasks are directly or indirectly related to his area of activity.

Education

• Fully graduated or studying college in the Business, Logistics or International Relationship area.

Work Experience

• At least 1 year in customer service (transport companies) experience.

Skills And Knowledge

• Intermediate English Level
• Basic Office and Windows National transport documents regulation
• Teamwork skills
• Organized Customer oriented
• Multi-tasking Initiative skills Communication

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: WC_SAO_World Courier do Brasil Transportes Internacionais LTDA

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matter related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned