Customer Success Manager

Jobtailor; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Success leader in São Paulo to partner with customers through their journey, driving adoption and translating data into improvements for digital growth.

You will build relationships, guide onboarding, track KPIs, and influence stakeholders to maximize the Instaleap platform usage across diverse teams.

Qualificações

• At least 3 years of experience in roles such as Consultant, Project Manager, Operations Lead, or E-commerce Lead.
• Native Spanish speaker with English proficiency at the B2 to C1 level.
• Strong analytical skills and a data-driven mindset.
• Experience in retail, e-commerce, or last-mile logistics is a strong plus.
• Ability to influence C-level executives and other stakeholders.
• Experience leading cross-functional teams.
• Ability to plan, organize, prioritize, and communicate with all teams involved in delivering complex product features.
• Continuous learning mindset, autonomy, problem-solving focus, and adaptability in dynamic environments.
• Strong problem-solving and confident decision-making skills.
• Ability to work independently and thrive in a dynamic environment.
• Based in São Paulo, Brazil.

Responsabilidades

• Act as a strategic partner to customers throughout their entire journey, driving adoption, addressing needs, translating data into improvements, and fostering digital growth
• Build long-term relationships, loyalty, and retention by presenting features, resolving issues, and providing data-driven consultative support
• Analyze customers’ digital environments, interpret operational data and insights, and define strategies to optimize e-commerce operations and the end-user experience
• Develop business and growth plans to maximize use of the Instaleap platform and enable digital expansion
• Support customers through consultative mentoring, strengthening their digital presence
• Maintain ongoing communication with customers to identify needs, escalate requests, and collaborate with the Product team
• Track Customer Success KPIs, create action plans, and identify growth opportunities from the early stages of the customer relationship
• Design and execute the customer onboarding process
• Maintain direct and continuous communication with senior stakeholders

Conhecimentos

Strong analytical skills

Data-driven mindset

Cross-functional team leadership

Influencing C-level executives

Communication skills

Autonomy

Problem-solving

Adaptability

Ferramentas

Instaleap Platform

Descrição da oferta de emprego

• Act as a strategic partner to customers throughout their entire journey, driving adoption, addressing needs, translating data into improvements, and fostering digital growth


• Build long-term relationships, loyalty, and retention by presenting features, resolving issues, and providing data-driven consultative support


• Analyze customers’ digital environments, interpret operational data and insights, and define strategies to optimize e-commerce operations and the end-user experience


• Develop business and growth plans to maximize use of the Instaleap platform and enable digital expansion


• Support customers through consultative mentoring, strengthening their digital presence


• Maintain ongoing communication with customers to identify needs, **escalate** requests, and collaborate with the Product team


• Track Customer Success KPIs, create action plans, and identify growth opportunities from the early stages of the customer relationship


• Design and execute the customer onboarding process


• Maintain direct and continuous communication with senior stakeholders

Requirements

• At least 3 years of experience in roles such as Consultant, Project Manager, Operations Lead, or E-commerce Lead


• Native Spanish speaker with English proficiency at the B2 to C1 level


• Strong analytical skills and a data-driven mindset


• Experience in retail, e-commerce, or last-mile logistics is a strong plus


• Ability to influence C-level executives and other stakeholders


• Experience leading cross-functional teams


• Ability to plan, organize, prioritize, and communicate with all teams involved in delivering complex product features


• Continuous learning mindset, autonomy, problem-solving focus, and adaptability in dynamic environments


• Strong problem-solving and confident decision‑making skills


• Ability to work independently and thrive in a dynamic environment


• Based in São Paulo, Brazil

Core Competencies

Demonstrates expertise in customer success management, focusing on driving digital growth and optimizing e-commerce operations. Proficient in data analysis, consultative support, and building long‑term customer relationships.

Highest-signal resume keywords

• Customer Success Management


• Data Analysis


• E-commerce Operations


• Stakeholder Communication


• Cross-Functional Team Leadership

ATS Optimization Keywords

Hard Skills

• Data-Driven Mindset


• E-commerce Strategy Development


• Customer Onboarding Process Design


• KPI Tracking


• Operational Data Interpretation

Soft Skills

• Problem-Solving


• Adaptability


• Influencing Skills


• Communication Skills


• Autonomy

Industry Keywords

• Retail


• Last-Mile Logistics


• Digital Growth


• Customer Relationship Management


• Consultative Support

Tools & Technologies

• Instaleap Platform