Customer Service Representative – Afternoon Shift

Jobtailor; Mogi das Cruzes; Presencial; BRL 24 000 - 36 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an entry-level inbound customer service specialist in Brazil to assist SEM PARAR customers. You will answer questions about products and services, record interactions, and resolve inquiries while maintaining a positive customer experience.

Opportunities to upsell will be explored within campaigns, with emphasis on quality and sales metrics. The role requires a high school diploma, basic computing skills, and strong communication.

Qualificações

• High school diploma is required or equivalent.
• Basic computer skills and ability to use Microsoft Office.
• Strong communication, active listening and empathy to support customers.
• Ability to navigate multiple screens and systems with accuracy.
• Excellent typing speed and clear, objective communication.
• Resilience and organization to meet performance metrics.

Responsabilidades

• Provide inbound customer service to SEM PARAR customers.
• Answer questions about products, plans, services, and features.
• Accurately record interactions in company systems.
• Analyze and resolve customer requests, complaints, and inquiries.
• Ensure a positive experience throughout the interaction.
• Identify upsell opportunities during interactions and conduct sales approaches.
• Meet quality, productivity, and sales performance metrics.
• Follow company procedures and policies.
• Contribute to customer retention and satisfaction.
• Work in an inbound service operation with sales opportunities

Conhecimentos

Communication

Active listening

Empathy

Courtesy

Organization

Resilience

Proactivity

Customer focus

Teamwork

Typing skills

Microsoft Office

Basic computing

Sales techniques

Persuasion

Negotiation

Formação académica

High school diploma

Ferramentas

Microsoft Office

Corporate Systems

Descrição da oferta de emprego

• Provide inbound customer service to SEM PARAR customers


• Answer questions about products, plans, services, and features


• Accurately and clearly record all interactions in company systems


• Analyze and resolve customer requests, complaints, and inquiries


• Ensure a positive experience throughout the entire interaction


• Identify opportunities to offer products and services during customer interactions


• Conduct sales approaches in line with the operation’s active campaigns


• Meet quality, productivity, and sales performance metrics


• Follow company procedures and policies


• Contribute to customer retention, loyalty, and satisfaction


• Work in an inbound customer service operation with sales opportunities

Requirements

• High school diploma


• Must be at least 18 years old


• Basic computer skills


• Basic knowledge of Microsoft Office


• Comfortable using corporate systems


• Strong typing skills and ability to navigate multiple screens and systems


• Clear and objective communication


• Active listening


• Empathy


• Courtesy


• Organization


• Resilience


• Strong reasoning and argumentation skills


• Persuasion


• Negotiation


• Proactivity


• Results-oriented mindset


• Customer-focused approach


• Teamwork


• Courses in Customer Service, Sales Techniques, Telemarketing and Call Center Operations, Communication and Public Speaking, or Basic Computing are considered an advantage

Core Competencies

Demonstrates a customer-focused approach with strong communication, active listening, and problem-solving skills. Proficient in navigating corporate systems and meeting performance metrics in an inbound customer service environment.

Highest-signal resume keywords

• Customer Service


• Sales Techniques


• Clear Communication


• Active Listening


• Microsoft Office

Hard Skills

• Basic Computer Skills


• Strong Typing Skills


• Proficiency in Microsoft Office
  
• Sales Approaches


• Customer Retention Strategies

Soft Skills

• Empathy


• Courtesy


• Organization


• Resilience


• Proactivity

Certifications & Qualifications

• Courses in Customer Service


• Courses in Sales Techniques


• Courses in Telemarketing


• Courses in Call Center Operations


• Courses in Communication and Public Speaking

Industry Keywords

• Inbound Customer Service


• Customer Satisfaction


• Customer Loyalty


• Product Knowledge


• Complaint Resolution

Tools & Technologies

• Corporate Systems