Customer Service Representative

Somewhere; Brasil; On-site; BRL 33,480 - 50,220; Full time

Job summary

A leading recruiting firm in Brazil is looking for an entry-level customer service representative. You will engage with clients through various communication channels, addressing queries regarding products and services. The ideal candidate possesses sales experience and is proficient with Google Workspace and CRM tools. This full-time role requires strong organizational and communication skills.

Qualifications

• Comfort in sales interactions.
• Ability to type at least 50 words per minute.
• 1-5 years in customer service positions.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide answers to questions about products, pricing, and availability.
• Coordinate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Sales experience

Typing speed (at least 50 wpm)

Customer service experience (1-5 years)

Knowledge of Google Workspace

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking ability

Organizational skills

Tools

Customer Relationship Management software

Job description

Overview

The ideal candidate loves talking to people and proactively solving problems. You will be responsible for making customers happy. Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more!

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work United States business hours.

Qualifications

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• A second monitor and fast computer.

Seniority level

Entry level

Employment type

Full-time

Industries

Staffing and Recruiting