Customer Service Representative

Crane Company; Brasil; Presencial; BRL 45 000 - 89 000; Tempo integral

Resumo da oferta

Crane Company seeks a Customer Service Representative to support customers and internal teams, handling transactions and clerical tasks for the sales department. You will act as a liaison between customers and various departments to ensure smooth information flow and timely responses.

The ideal candidate will communicate effectively, be detail oriented, and able to proofread their own work and that of others. This full-time role offers pay based on experience.

Qualificações

• Excellent communication skills, both verbal and written.
• Experience with data entry and accuracy in records.
• Proficiency in Microsoft Office/Windows applications.
• Detail oriented with a careful approach to tasks.
• Proofreading skills for documents and communications.

Responsabilidades

• Process transactions, create orders, and send acknowledgements.
• Respond to shipping, clerical, and technical questions and forward when needed.
• Review quotes and contracts, monitor discount levels and pricing.
• Approve orders and verify terms, conditions, and job costing.
• Enter order details and send receipts for orders by Field Account Managers.
• Send quotes on behalf of Account Managers and act as customer liaison with accounting.
• Export forms and create Pro Forma Invoices, monitor and follow up as needed.
• Coordinate travel arrangements for installers and sales staff.
• Handle change orders and shipping issues, forward complaints to sales.
• Perform other duties as directed by supervisor.

Conhecimentos

Communication skills

Data entry

Microsoft Office

Detail oriented

Proofreading

Descrição da oferta de emprego

The Customer Service Representative contributes to the success of the organization by supporting customers and other departments. This person handles transactions, performs clerical functions for sales department, acts as point of contact for customers, and acts as liaison between customers and various departments of the organization.

Qualified candidates will have the proven ability to work well with other personnel and departments, and deal with customers concerning matters that require tact and resourcefulness. The qualified candidate must also pay close attention to detail, fully proofreading his or her own work as well as the work of others.

Qualifications:

• Excellent communication skills (verbal and written)
• Experience with data entry
• Proficiency in Microsoft Office/ Windows
• Detail oriented
• Proofreading skills

Responsibilities Include:

• Processing transactions (includes creating orders, sending order acknowledgements, repeat orders, and Ecommerce orders)
• Responding to shipping questions
• Responding to clerical questions
• Responding to technical questions, forwarding to engineering, sales, and field technicians.
• Approving quotes created by Account Managers, reviewing the terms, conditions, and requirements of contracts as well as reviewing job costing, monitoring discount levels and suggesting price increases as needed.
• Approving orders created by Field Account Managers, reviewing the terms, conditions, and requirements of contracts as well as reviewing job costing, monitoring discount levels and suggesting price increases as needed.
• Entering order requirements and sending order receipts for orders created by Field Account Managers
• Sending quotes on behalf of Account Managers
• Acting as a liaison between customers and accounting in determining payment terms
• Exporting forms, sending to customers as well as monitoring and following up as needed.
• Creating Pro Forma Invoices, adding requirements to orders, as well as monitoring and following up as needed.
• Handling booking/changing/cancelling of travel arrangements for installer, sales, etc.
• Processing change orders
• Handling shipping issues
• Forwarding customer complaints to sales
• Performing all other duties as directed by supervisor

Technifab is an Equal Opportunity/Affirmative Action Employer

Job Type: Full Time

Pay: Based on experience

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.