Customer Service Professional

Flender Brazil Ltda; Cabo de Santo Agostinho; Presencial; BRL 24 000 - 48 000; Tempo integral

Resumo da oferta

Flender Brazil Ltda is seeking a Customer Service Professional to manage customer repair orders and workshop planning in a fast-paced industrial environment. You will process orders, plan service activities, track performance KPIs, and support field service with invoicing and reporting.

Ideal candidates have 2–4 years of technical customer service, strong MS Office skills, and a proactive problem-solving mindset. English and Portuguese language skills are beneficial for multilingual coordination.

Qualificações

• 2 to 4 years customer service experience in a technical product.
• Strong software aptitude and proficiency with MS Office.
• Multilingual is a plus: English and Portuguese.
• Recent graduates in mechanical engineering are encouraged to apply.

Responsabilidades

• Handle high-volume customer orders and processing.
• Coordinate repair orders, planning and invoicing at workshop.
• Communicate with customers on order status, tracking, and repairs.
• Coordinate internal repair processes and cross-functional communication.
• Check spare parts, tooling, and consumables; ensure safety.
• Implement process improvements and support sales.

Conhecimentos

Microsoft Office

Customer service

Verbal and written communication

Problem solving under pressure

Business acumen

Technical product knowledge

Formação académica

AS/BS in mechanical engineering, technology, or related field

Ferramentas

Protheus

Descrição da oferta de emprego

Customer Service Professional Company Description Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years. We're now hiring a talented Customer Service Professional for our team in Brasil on a full-time basis.

If you're eager for your next challenge, Flender is a great place to grow your career. For more information on Flender, please see website: www.flender.com

Equal Employment Opportunity Statement Flender is an Equal Opportunity and Aff… encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Position Overview:

Join our dynamic team at Flender as a Customer Service Professional at the workshop, where you will be responsible for managing customer repair orders and workshop planning in a fast-paced industrial environment and will provide the incumbent with a solid foundation for advancement within the organization. The top candidate chosen for this key role will be responsible for processing incoming customer repair orders execution, planning, reporting and invoicing at workshop and for field service activities. Orders service performance, margin deviation, operational excellence, workshop performance KPIs, planning service activities and ensure customer satisfaction.

Key Responsibilities

• Effectively handles a high-volume of customer orders
• Processing, clarification and confirmation of customer service orders using Protheus
• Customer communication on all order related topics (incl. tracking, repair process, delivery, shipping, storage & invoicing)
• Coordinates internal repair processes, handling service orders, resources planning, invoicing, and cross communication with sales and customers
• Checks spare parts, tooling, and consumables
• Safety and operational excellence
• Supports the order management team and sales
• Implements process improvements

Required Knowledge / Skills

• Good software aptitude
• Intermediate Microsoft Office experience – Outlook, Word & Excel
• Good verbal and written communication skills
• Results orientation with the ability to work under pressure
• Business acumen with ability to proactively resolve customer issues
• 2 to 4 years customer service experience in a technical product
• Recent graduates on mechanical engineering are strongly encouraged to apply

Preferred Qualifications

• Presentation skills
• Inside Sales and/or Customer Service experience
• Process development and implementation
• Service oriented and workshop experience
• Multilingual is a plus – English and Portuguese

Education:

AS/BS in mechanical engineering, technology, or related field.

Contact person(s) for this job posting is/are:

Jacob Stupec-Hernandez

Flender is an Equal Opportunity and Aff… encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Flender is a leading international manufacturer of mechanical and electrical drive systems, supplying the highest quality, performance, and innovation for 125 years. The two product brands "Flender" and "Winergy" offer a wide range of gear units, couplings, generators, and associated services, focusing on key industries such as wind energy, cement, raw material processing, gas, power generation, water and wastewater, marine, cranes, and conveyor technology. With efficient drive solutions and a strong CSR focus, Flender is the partner of choice for a sustainable future. The renowned sustainability rating by EcoVadis ranks Flender among the top 1 percent of the most sustainable companies worldwide. Flender employs approximately 9,000 people globally. The company is headquartered in Bocholt, Germany. For more information, visit www.flender.com.