Customer Service Representative BR 10

Core Code io; Salvador; Presencial; BRL 30 000 - 42 000; Tempo integral

Resumo da oferta

Core Code io is hiring a Customer Service Representative to join our remote team. The ideal candidate communicates clearly, enjoys helping customers, and strives to ensure a positive experience across channels.

You will respond to inquiries via email, chat, and phone, provide product information, resolve issues, and escalate when needed. Fluency in English and experience with CRM tools are required. This is a fully remote, full-time position in Brazil.

Qualificações

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving abilities.
• Independent and reliable in a remote work setting.

Responsabilidades

• Respond to inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve issues professionally and promptly.
• Follow up to ensure complete resolution.
• Maintain records of customer interactions.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to address concerns.
• Uphold high professionalism and customer satisfaction.

Conhecimentos

English fluency

CRM systems

Remote work

Multitasking

Ferramentas

CRM platforms

Descrição da oferta de emprego

We are looking for a professional and customer-focused Customer Service Representative to join our remote team. The ideal candidate is an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Requirements

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.