Customer Service Representative

DHL Germany; Belém; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a leading logistics provider as a Customer Service Representative, where your contributions can make a real difference. In this role, you'll process orders, assist customers with inquiries, and resolve issues efficiently. With a commitment to employee growth and a supportive work environment, this company offers excellent training and career advancement opportunities. Enjoy competitive pay and a range of benefits, including medical coverage and a tuition reimbursement program. Be part of a team that values your input and fosters a culture of collaboration and success.

Serviços

Affordable medical, dental, and vision coverages

New and Improved PTO Policy

401(k) with generous company match

Tuition reimbursement program

Excellent training and career advancement opportunities

Qualificações

• At least 6 months of experience in customer service and warehouse.
• Strong analytical and time management skills are essential.

Responsabilidades

• Process orders and provide product and service information to customers.
• Resolve customer complaints and maintain accurate records.

Conhecimentos

Customer Service

Excel

Analytical Mindset

Time Management

Warehouse Experience

Formação académica

High School Diploma or Equivalent

Descrição da oferta de emprego

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position: Customer Service Representative
• Shift: 9:00AM – 5:30PM, Monday-Friday
• Pay: $20.50 per hour

Ideal Candidate Skills:

• At least 6 months Warehouse, Excel, and Customer Service Experience
• Our customer service representatives act as a liaison to facilitate problem resolution. Applicants should have an analytical mindset and great time management skills.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work and Top Employer in the US for the 4th year in a row!

• AFFORDABLE medical, dental, and vision coverages offered on your 30th day
• New and Improved PTO Policy
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.