Customer Service Representative

DHL Supply Chain; Belém; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An exciting opportunity awaits in a global logistics firm where you can grow your career as a Customer Service Representative. This role is vital in ensuring seamless communication with customers and carriers, managing daily pickups, and resolving issues effectively. With a focus on teamwork and organizational skills, you will play a key role in maintaining customer satisfaction and operational efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic and supportive environment. Join a company that values your contributions and fosters professional growth!

Serviços

Medical, dental, and vision coverage

PTO and paid holidays

401(k) with company match

Tuition reimbursement

Training and career advancement opportunities

Qualificações

• High School Diploma or equivalent required.
• 0-12 months experience in data entry or reporting preferred.

Responsabilidades

• Schedule pickups and communicate with customers and carriers.
• Process customer orders and maintain customer records.
• Resolve product or service issues and escalate risks.

Conhecimentos

Email Management

Basic Troubleshooting

Multitasking

Oral Communication

Written Communication

Organizational Skills

Team Collaboration

Excel Proficiency

Formação académica

High School Diploma

Descrição da oferta de emprego

DHL Supply Chain is hiring! Join one of the world's most essential industries and grow your career with us. We offer endless opportunities in a global business environment.

Core Responsibilities:

1. Scheduling pickups daily via email, booking tool, or phone.
2. Following up with carriers.
3. Communicating with customers and carriers regarding information or paperwork needs.
4. Uploading international paperwork via DHL LINK.
5. Entering tracking and PRO numbers in JDA.
6. Reprinting PDF edited documents.
7. Filing documents.
8. Escalating SLA risks to Leads/Supervisors.

Position Details:

• Role: Customer Service Representative
• Shift: 9:00AM – 5:30PM, Monday-Friday
• Pay: $20.50 per hour

Preferred Skills and Experience:

• Managing emails and directing them to relevant departments such as Parcel, LTL, Inbound/Inventory.
• Basic troubleshooting skills.
• Ability to multitask.
• Strong oral and written communication skills.
• Organizational skills.
• Team collaboration.
• Proficiency in Excel.

Benefits:

• Medical, dental, and vision coverage starting on your 30th day.
• PTO, paid holidays, and vacation.
• 401(k) with company match.
• Tuition reimbursement.
• Training and career advancement opportunities.

Role Purpose:

Process customer orders, prepare correspondence, and provide product, service, and transit information. Act as a liaison for issue resolution.

Key Accountabilities:

1. Resolve product or service issues, including customer complaints and follow-up.
2. Maintain and update customer records.
3. Process customer adjustments for financial accounts.
4. Collect and analyze customer information to prepare reports and assist with order management.
5. Perform additional duties as assigned.

Minimum Education and Experience:

• High School Diploma or equivalent.
• 0-12 months of experience in system, data entry, or reporting.
• Preferred: 0-12 months warehouse experience.

We are an equal opportunity employer.