Customer Experience Representative

Ottomatik.io; Brasil; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Customer Success Specialist who is passionate about client success and possesses excellent communication skills. In this dynamic role, you will engage with clients, ensuring they feel valued and supported while striving for a 90% retention rate. This position offers a unique opportunity to work closely with clients, providing exceptional support and helping them achieve their goals. If you thrive in a fast-paced environment and enjoy building meaningful relationships, this job could be the perfect fit for you.

Qualificações

• 2-3 years in a client-facing or customer success role.
• Proven experience managing a high-volume inbox.

Responsabilidades

• Build and maintain strong relationships with 30-40 clients.
• Provide clear and timely support to ensure client satisfaction.

Conhecimentos

Verbal Communication

Written Communication

Client Relationship Management

Attention to Detail

Adaptability

Ferramentas

HubSpot

Asana

Slack

Descrição da oferta de emprego

Job Description

Hi there! We are South and our client is looking for a Customer Success Specialist.

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While optional, candidates who provide a video presentation will be prioritized.

We’re looking for someone who is…

• Excellent communicator: You possess strong verbal and written communication skills, enabling clear and effective information conveyance.
• Passionate about client success: Driven by a genuine desire to help clients achieve their goals and ensure satisfaction.
• Detail-oriented: Approaches tasks meticulously, ensuring accuracy and high standards.
• Adaptable: Flexible and open to adjusting priorities in a dynamic environment.
• Committed to providing exceptional support to our Pass Platinum Subscribers: Dedicated to offering timely and helpful assistance to ensure premium client success and satisfaction.

Expected Outcomes

1. Build Positive Client Relationships: Maintain strong relationships with 30-40 clients, engaging in 60-100 meaningful conversations weekly, making clients feel valued and supported.
2. Provide Effective Support: Offer clear, helpful, and timely assistance to platinum clients aiming for a 90% retention rate.
3. Ensure Client Satisfaction and Loyalty: Exceed client expectations, foster loyalty, and find joy in going above and beyond.
4. Support Sales Campaigns: Set up and deploy sales campaigns proactively to help clients grow their business.

Required Attributes and Competencies

• Passionate about client success
• Excellent communicator
• Detail-oriented
• Adaptable
• Positive & Calm

Someone who does not

• Shy away from client interaction
• Struggle with time management
• Work poorly in teams
• Neglect attention to detail

Required Experience

• 2-3 years in a client-facing or customer success role, preferably in a fast-paced, digital or creative industry.
• Proven experience managing a high-volume inbox, with excellent written communication and attention to detail.
• Ability to build and maintain strong client relationships, offering thoughtful, solution-oriented support.
• Familiarity with tools like HubSpot, Asana, and Slack for communication, task organization, and tracking client interactions.
• Experience supporting marketing campaigns or managing small projects with deadlines.

Nice to have…

• Experience working with photographers, creatives, or small business owners.
• Familiarity with project management and multitasking across clients.
• Ability to write warm, personable, and professional client emails.
• Calmness under pressure and maintaining a positive tone in challenging situations.
• Interest in photo-related products like albums and prints.