Customer Experience Representative

Ottomatik.io; Agudos; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Customer Success Specialist to enhance client satisfaction and loyalty. In this dynamic role, you'll engage with clients through meaningful conversations, ensuring they feel valued and supported. Your passion for client success will drive you to deliver effective support and assist in sales campaigns, all while managing a high-volume inbox. If you're detail-oriented, adaptable, and thrive in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking team where your contributions will make a significant impact on client relationships and business growth.

Qualificações

• 2-3 years in a client-facing or customer success role.
• Proven experience managing a high-volume inbox.

Responsabilidades

• Engage with 30-40 clients weekly to foster strong relationships.
• Provide clear and timely assistance to platinum clients.

Conhecimentos

Verbal Communication

Written Communication

Client Relationship Management

Attention to Detail

Adaptability

Ferramentas

HubSpot

Asana

Slack

Descrição da oferta de emprego

Job Description

Hi there! We are South and our client is looking for a Customer Success Specialist.

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While optional, candidates who provide a video presentation will be prioritized.

We’re looking for someone who is…

• Excellent communicator: You possess strong verbal and written communication skills, enabling you to convey information clearly and effectively.
• Passionate about client success: You are driven by a genuine desire to help clients achieve their goals and ensure their satisfaction.
• Detail-oriented: You have a meticulous approach to tasks, ensuring accuracy and high standards in every project.
• Adaptable: You are flexible and open to adjusting priorities as needed in a dynamic work environment.
• Committed to supporting Pass Platinum Subscribers: You are devoted to offering timely and helpful assistance to ensure the success and satisfaction of our premium clients.

Expected Outcomes

1. Build Positive Client Relationships: Engage with 30-40 clients weekly, fostering strong relationships through 60-100 meaningful conversations, making each client feel valued and supported.
2. Deliver Effective Support: Provide clear, helpful, and timely assistance to platinum clients aiming for a 90% retention rate.
3. Ensure Client Satisfaction and Loyalty: Strive to exceed client expectations, ensuring satisfaction and fostering long-term loyalty.
4. Support Sales Campaigns: Assist in setting up and deploying sales campaigns for platinum members, proactively helping clients grow their business.

Required Attributes and Competencies

• Passionate about client success
• Excellent communicator
• Detail-oriented
• Adaptable
• Positive & Calm

Someone who does not

• Shy away from client interaction
• Struggle with time management
• Work poorly in teams
• Neglect attention to detail

Required Experience

• 2-3 years in a client-facing or customer success role, preferably in a fast-paced, digital, or creative industry.
• Proven experience managing a high-volume inbox, with excellent written communication and attention to detail.
• Ability to build and maintain strong client relationships, providing thoughtful, solution-oriented support.
• Experience with tools like HubSpot, Asana, and Slack for communication, task organization, and tracking client interactions.
• Experience supporting marketing campaigns or managing small projects with deadlines.

Nice to have…

• Experience working with photographers, creatives, or small business owners.
• Familiarity with project management and juggling multiple tasks across clients.
• Ability to craft warm, personable, and professional client emails.
• Calm under pressure and positive in challenging situations.
• Interest in photo-related products like albums and prints.