Customer Service Representative

HKR; Brasil; Teletrabalho; USD 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic start-up as a Customer Support Associate, where your strong communication skills will shine. In this remote role, you'll assist customers with their wellness journey, responding to inquiries primarily through written communication. You'll build trust and provide exceptional support while adapting to future changes in customer interaction. Enjoy a flexible work environment that values creativity and ownership, free from corporate constraints. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Serviços

Fair market pay

Remote work

Rotating shifts

Start-up culture

Qualificações

• Strong written communication skills are essential for ticket handling.
• Experience in customer service with a focus on delivering exceptional support.

Responsabilidades

• Respond promptly to customer tickets and guide them through offerings.
• Track and document ticket responses for enhanced customer experience.

Conhecimentos

Strong written communication skills

Customer service experience

Detail-oriented

Flexibility and adaptability

Descrição da oferta de emprego

Hey, you! Wanna become #OneOfUs?

We are on the lookout for some awesome people to join our HKR team as Customer Support Associates, working for a US-based client, a wellness-focused brand dedicated to transforming health through plant-rich, organic nutrition and personalized wellness experiences.

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:

“Whatever you are, be a good one” - Abraham Lincoln.

To apply, please fill out our external form.

(You will be redirected to it automatically, once you click "Apply").

What you'll be doing?

• Respond promptly to customer tickets, currently handled via written communication and calls.
• Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. While calls are not a significant part of the role now, we want team members who are open to handling inbound calls in the future if the need arises.
• Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey.
• Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly.
• Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response.
• Be prepared to handle calls if they are added to the role, bringing the same warmth and professionalism to voice conversations as you do with written ones.
• Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.

About You

• Strong written communication skills are essential, as over 95% of support interactions are handled via tickets, with only occasional outbound calls (less than 5%) at this time.
• Comfortable with the possibility of future inbound and outbound calls as our support model evolves to include more direct customer interactions.
• Experience in customer service and a proven track record of delivering exceptional support in a ticketing environment.
• Detail-oriented, with the ability to track and document responses accurately and maintain organized records for seamless follow-up.
• Ability to stay calm and solution-focused, particularly when handling multiple customer tickets or occasional calls with ease and professionalism.
• Flexibility and adaptability as our support model may change over time, including the potential for more phone-based interactions.

Perks

• Fair market pay
• Remote, full-time job - work as an independent contractor from the comfort of your home!
• Rotating shifts, 10 AM - 7 PM / 4 PM - 1 AM schedule, including weekends (with 1 hour of lunch break)
• Start-up culture, young team, no egos, no BS

About Us

At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.

Transparent culture, tech-savvy, and quick decision-making.

Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.

Fantastic mix of US clients with more to come.

We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.

Ideal for creative minds who love contributing ideas and improving processes.

Oh... and we don't waste time in useless meetings.

Location

Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.