Customer Service Executive (Modern Trade/ North/ 5.5 days/ AWS + VB)

TRUST RECRUIT PTE. LTD.; Região Norte; Presencial; BRL 22 000 - 36 000; Tempo integral

Resumo da oferta

TRUST RECRUIT PTE. LTD. in Brazil Norte seeks a customer service representative to handle orders, respond to inquiries, and support sales and logistics colleagues.

The role emphasizes accurate order processing, proactive communication, and continuous improvement of processes to boost customer satisfaction and service quality. This on-site position requires basic education and experience in customer service, with familiarity in SAP S4 and Excel helpful.

Qualificações

• Experience in customer service, preferably in food service or hospitality industries.
• Familiarity with order processing software and SAP S4 is a plus.
• Proficient in Excel functions such as VLOOKUP and Pivot Tables.

Responsabilidades

• Process customer orders accurately using designated systems.
• Respond to inquiries via phone, email, or chat.
• Collaborate with sales and logistics to ensure on-time fulfilment.
• Maintain records of interactions and transactions.
• Assist in resolving complaints to ensure customer satisfaction.
• Improve service procedures to enhance efficiency.
• Provide feedback to management to improve products or services.

Conhecimentos

Customer service

Order processing

Communication

Formação académica

GCE 'N' or 'O' Levels

Ferramentas

SAP S4

Excel (VLOOKUP, Pivot Table)

Descrição da oferta de emprego

Job Responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfilment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Job Requirements

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent.
• Proven experience in a customer service role, preferably in the food service or hospitality industry like handle hypermarket and retail store enquiries.
• Strong proficiency in order processing software or systems; familiarity with SAP S4, Excel (VLOOKUP, Pivot Table) is a plus.

We regret only shortlisted candidates will be notified.

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