Customer Service Coordinator

Ruhrpumpen; Duque de Caxias; Presencial; BRL 55 800 - 100 440; Tempo integral

Resumo da oferta

Ruhrpumpen is seeking a CUSTOMER SERVICE COORDINATOR in Duque de Caxias, Brazil. This role involves managing customer complaints from initiation to resolution while ensuring customer satisfaction and effective communication.

The ideal candidate will possess a Bachelor’s degree in Engineering or Customer Service, along with strong problem-solving skills and proficiency in Microsoft Office. Join us at Ruhrpumpen and contribute to our team!

Qualificações

• Bachelor’s degree required.
• English proficiency needed (written and verbal).
• Experience in Customer Service or Case Management roles required.

Responsabilidades

• Manage and coordinate all customer complaint cases.
• Serve as the primary point of contact for customers.
• Monitor warranty-related costs and support cost reduction initiatives.

Conhecimentos

Customer-oriented mindset

Excellent communication skills

Problem-solving skills

Attention to detail

Formação académica

Bachelor’s degree in Engineering, Customer Service, or related field

Ferramentas

Microsoft Office Suite

ERP or CRM systems

Descrição da oferta de emprego

Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career!

CUSTOMER SERVICE COORDINATOR

Purpose

Responsible for managing and coordinating all customer complaint cases from initiation through resolution. This role oversees warranty, courtesy, and chargeable service cases, ensuring timely communication, cross‑functional collaboration, and customer satisfaction. The coordinator works closely with internal business units including Engineering, Services, and Parts to prioritize and resolve customer issues efficiently while maintaining company service standards.

Responsibilities

• Manage and coordinate all customer complaint cases from initiation through final resolution, ensuring timely and effective closure.
• Serve as the primary point of contact for customers throughout the case lifecycle, maintaining clear communication and a high level of customer satisfaction.
• Monitor and control warranty‑related costs while supporting cost reduction initiatives and operational efficiency.
• Track all case activities, follow up on action items, and ensure committed deadlines and service expectations are met.
• Collaborate with cross‑functional and international teams when the root cause or resolution involves operations outside of Brazil.
• Escalate critical issues appropriately to ensure prompt resolution and minimize business impact.
• Communicate recurring field issues and customer feedback to internal stakeholders to support continuous improvement and product/service quality enhancement.

Requirements

• Bachelor’s degree in Engineering, Customer Service, or a related field.
• English proficiency required (written and verbal).
• Previous experience in Customer Service, Warranty, Aftermarket, or Case Management roles.
• Strong customer‑oriented mindset with excellent communication and interpersonal skills.
• Ability to manage multiple cases and priorities in a fast‑paced environment.
• Problem‑solving and decision‑making skills with strong attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint).
• Experience with ERP or CRM systems preferred.
• Knowledge of warranty processes, field service coordination, or industrial/manufacturing environments is a plus.

At Ruhrpumpen, we value every employee, recognizing that each person contributes to our success through their position. We are a growing team – join us and live Ruhrpumpen!