Customer Service Agent (livechat)

RecruitFirst Pte. Ltd; Região Norte; On-site; BRL 132,000 - 179,000; Full time

Job summary

RecruitFirst in Singapore is seeking a customer service representative to handle incoming calls, address enquiries, and provide timely support to customers. You will document interactions and follow up on requests to ensure satisfaction.

You will collaborate with internal teams, maintain accurate CRM records, and strive for first-contact resolution within service standards. The role requires a positive attitude, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Prior experience in customer service, call centre or contact centre roles will be an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude and willingness to assist others.
• Able to handle customer enquiries professionally and manage challenging situations.
• Strong attention to detail with good administrative and follow-up skills.
• A good team player who is able to work in a fast-paced environment.

Responsibilities

• Handle incoming phone calls and attend to customer enquiries and service requests professionally and promptly.
• Provide timely assistance and effective solutions to ensure a positive customer experience.
• Record and update accurate customer interaction details in the CRM system.
• Follow up on outstanding customer requests and ensure timely resolution as promised.
• Escalate complex issues and customer concerns to management when necessary.
• Liaise with internal stakeholders to coordinate and fulfil customer service requirements.
• Ensure all service requests are handled within stipulated service standards and timelines.
• Work closely with team members to manage and clear outstanding cases and enquiries efficiently.
• Participate in compulsory training sessions and team meetings to maintain service quality.
• Perform ad-hoc duties and projects as assigned by management.

Skills

Customer service

Communication skills

Team player

Attention to detail

Job description

Location: Eunos / Raffles Place

Working hours: 9am - 6pm

Pay: $2800 - $3800

Job Responsibilities

• Handle incoming phone calls and attend to customer enquiries and service requests professionally and promptly.

• Provide timely assistance and effective solutions to ensure a positive customer experience.

• Record and update accurate customer interaction details in the Customer Relationship Management (CRM) system.

• Follow up on outstanding customer requests and ensure timely resolution as promised.

• Escalate complex issues and customer concerns to management when necessary.

• Liaise with internal stakeholders to coordinate and fulfil customer service requirements.

• Ensure all service requests are handled within stipulated service standards and timelines.

• Work closely with team members to manage and clear outstanding cases and enquiries efficiently.

• Participate in compulsory training sessions and team meetings to maintain service quality.

• Perform ad-hoc duties and projects as assigned by management.

Job Requirements

• Prior experience in customer service, call centre or contact centre roles will be an advantage.

• Good communication and interpersonal skills.

• Customer-oriented with a positive attitude and willingness to assist others.

• Able to handle customer enquiries professionally and manage challenging situations.

• Strong attention to detail with good administrative and follow-up skills.

• A good team player who is able to work in a fast-paced environment.