Service Coordinator

Zoom Tech Pte Ltd; Região Norte; On-site; BRL 24,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development opportunities

Flexible working arrangements

Health & wellness support

Work-life balance prioritised

Job summary

Zoom Tech Pte Ltd is seeking a Service Coordinator in the North Region to ensure smooth service delivery and excellent client relationships. This full-time role links clients with internal teams, handling service requests and maintaining strong client satisfaction across our operations.

The ideal candidate will manage multiple tasks in a fast-paced environment, communicate professionally, and support sales with administrative duties while maintaining accurate client records and reports.

Qualifications

• What candidates must have experience in a client-facing administrative role or similar.
• Strong attention to detail and accuracy in administrative tasks.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Process and manage client service requests with accuracy and efficiency
• Coordinate communication between clients and internal departments
• Maintain detailed records of client interactions and service requests
• Schedule appointments for service personnel and client meetings
• Respond to client inquiries via phone, email, and other channels
• Track service progress and provide regular updates to clients
• Identify and escalate client concerns to management
• Support the sales team with admin tasks and client databases
• Prepare reports on service delivery metrics and client feedback
• Contribute to process improvements and better client experience

Skills

Organizational skills

Communication skills

Office software

CRM knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About the role

Zoom Tech Pte Ltd is seeking a Service Coordinator to join our dynamic team in the North Region. This is a full-time position that plays a crucial role in ensuring the smooth delivery of our services and maintaining excellent client relationships. As a Service Coordinator, you will be the vital link between our clients and internal teams, ensuring that service requests are processed efficiently and clients receive exceptional support throughout their journey with us. This role is essential to our operations and directly impacts client satisfaction and business success.

What you'll be doing

• Processing and managing client service requests with accuracy and efficiency, ensuring timely resolution and follow-up

• Coordinating communication between clients and various internal departments to facilitate smooth service delivery

• Maintaining detailed records and documentation of client interactions, service requests and resolutions

• Scheduling appointments and managing calendars for service personnel and client meetings

• Responding to client enquiries via phone, email and other communication channels in a professional manner

• Tracking service progress and providing clients with regular updates on their requests

• Identifying and escalating client concerns or issues to appropriate management for prompt resolution

• Supporting the sales team by providing administrative assistance and maintaining client databases

• Preparing reports and documentation related to service delivery metrics and client feedback

• Contributing to the improvement of service processes and client experience through feedback and suggestions

What we're looking for

• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously

• Excellent written and verbal communication skills with the ability to interact professionally with clients and colleagues

• Proficiency in using office software including Microsoft Word, Excel and email systems

• Customer service experience, ideally in a client-facing administrative role or similar position

• Attention to detail and commitment to accuracy in all administrative tasks

• Problem-solving abilities and the capacity to handle client concerns with empathy and professionalism

• Ability to work independently and as part of a team in a fast-paced environment

• Knowledge of customer relationship management (CRM) systems or willingness to learn

• A positive attitude and commitment to delivering excellent client service

• Preferred: Experience in the technology, telecommunications or service industry sectors

What we offer

At Zoom Tech Pte Ltd, we value our employees and are committed to creating a supportive and engaging workplace. We offer competitive remuneration packages aligned with industry standards, opportunities for professional development and career progression, and a collaborative team environment where your contributions are recognised and appreciated. We provide a range of benefits including flexible working arrangements where possible, health and wellness support, and a workplace culture that prioritises work-life balance. Additionally, we invest in ongoing training and development to support your career growth and skill enhancement.

About us

Zoom Tech Pte Ltd is a progressive technology services company dedicated to delivering innovative solutions and exceptional service to our clients. We pride ourselves on our commitment to excellence, customer satisfaction and creating a positive workplace culture. Our team is passionate about providing high-quality services and building lasting relationships with our clients. We operate with integrity, professionalism and a focus on continuous improvement, making us a trusted partner in the technology services industry.

If you are a detail-oriented professional with strong customer service skills and a commitment to excellence, we would like to hear from you.