Call Centre Officer (Training Provided) | $2,600 | Office hour | North

RecruitFirst; Região Norte; On-site; BRL 110,000 - 132,000; Full time

Job summary

RecruitFirst in Singapore is seeking a customer service agent on a 1-year renewable contract to handle inbound calls and emails, delivering high-standard service to customers. Training will be provided, and no prior experience is required. You will work Monday to Friday from 8:30 AM to 6:00 PM at our Yio Chu Kang location.

You will be assessed on productivity and quality metrics, and you will need strong communication skills to manage feedback and enquiries while updating CRM records accurately.

Qualifications

• Minimum qualification is N Levels.
• No experience required as training provided.
• Excellent communication skills.
• Able to work under pressure in a KPI-driven environment.

Responsibilities

• Handle inbound phone calls and email enquiries.
• Deliver personalized, high-standard professional service to customers.
• Attend to customers’ feedback or complaints in a timely manner.
• Create or update customer interactions accurately within CRM.
• Provide feedback on the effectiveness of policies and procedures.
• Meet productivity targets (AHT, TPH, SL) at individual and team levels.
• Maintain wellbeing and contribute productively.

Skills

Good communication skills

KPI-driven environment

Education

N Levels

Job description

Location (Nearest MRT): Yio Chu Kang

Salary: Up to $ 2,600 (Depends on Qualification & Relevant Work Experience)

Duration of Work: 1 Year Renewable Contract

Work Days : Monday to Friday

Work Hours : 8.30AM to 6PM

Responsibilities:

• Handle inbound phone calls and email enquiries

• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.

• Attend to customers’ feedback or complaints in a timely manner.

• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.

• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.

• To meet the productivity components on both individual and team level (AHT, TPH, SL targets)

• Taking care of own wellbeing and contribute productively and effectively.

• To meet the quality components (CSAT, monthly quiz and audit targets)

Requirements:

• Minimum qualification is N Levels

• No experience is required as training provided

• Good communication skills

• Able to work under pressure in a KPI driven environment