School-based Customer Service | Marsling | 5 days, up to $3000

HEY ROCKET PTE LTD; Região Norte; Vor Ort; BRL 129.000 - 154.000; Vollzeit

Zusammenfassung

HEY ROCKET PTE LTD is seeking a school-based Transport Support Coordinator to join our team in the North area. You will be the main liaison for parents, guardians, and school staff, providing timely updates by calls, messages and email, and coordinating with transport teams on scheduling and routing.

You'll monitor bus movements with GPS, maintain records, and handle daily administrative tasks in a structured, purposeful role with a balanced mix of customer interaction and coordination work.

Qualifikationen

• 1–2 years in customer service, admin or coordination.
• Able to communicate in Chinese to liaise with clients.

Aufgaben

• Act as the main point of contact for parents, guardians, and school staff.
• Provide timely updates via calls, messages, and email.
• Handle feedback and resolve issues in a professional manner.
• Coordinate with transport teams on scheduling and routing.
• Monitor bus movements using GPS systems.
• Maintain records and support daily administrative tasks.

Kenntnisse

Customer service experience

Communication skills

Chinese language communication

Organized and detail-oriented

Tools

CRM

Jobbeschreibung

Join a school-based environment where you'll support daily student transport operations. This role offers a good balance of customer interaction and coordination work, ideal for candidates who prefer structured schedules and a purposeful role.

What You'll Be Doing

• Act as the main point of contact for parents, guardians, and school staff

• Provide timely updates via calls, messages, and email

• Handle feedback and resolve issues in a professional manner

• Coordinate with transport teams on scheduling and routing

• Monitor bus movements using GPS systems

• Maintain records and support daily administrative tasks

Who We're Looking For

• 1-2 years of customer service, admin, or coordination experience

• Able to communicate in Chinese to liaise with majority of the clients

• Able to handle fast-paced or urgent situations

• Good communication and problem-solving skills

• Organized and detail-oriented

• Comfortable using basic systems (CRM or tracking tools preferred)

Salary & Others

• Salary: Up to S$3,000

• 5-day work week

• Working hours: 6:30 AM - 5:00 PM | 7:30 AM - 6:00 PM (Flexi hours)

• Leave: 13 days (7 days annual + 6 days additional + special leaves)

• Location: North area, Marsling

• Stable, school-based environment