Customer Quality Engineer (Medical)

STAFFKING PTE LTD; Região Norte; In loco; BRL 266.000 - 359.000; Tempo pieno

Descrizione del lavoro

STAFFKING PTE LTD is seeking a Quality Senior Specialist to serve as the primary technical contact for customer quality concerns within a medical device manufacturing environment. You will oversee the full lifecycle of customer complaints, RMAs, and quality claims from initiation to closure.

You will lead audit preparation, maintain project documentation, track quality trends and yield impacts, and collaborate with operations to drive process and product improvements across the organization.

Competenze

• Relevant experience in medical device quality is preferred.
• Experience with RMA/RTV processes is a plus.

Mansioni

• Act as the primary technical point of contact for customer quality concerns, inquiries, and technical reviews.
• Oversee the full lifecycle of customer complaints, RMAs/RTVs, and quality claims from initiation to closure.
• Lead customer audit preparation and follow-up activities, including maintaining compliance of project documentation (SOP, WI, PMP, PCP, etc.).
• Track and report customer-specific quality trends, PPM defect rates, and yield impacts.
• Manage project-related changes, ensuring complete review, approval, and implementation.
• Collaborate with operations and functional teams on process and product improvement efforts.
• Participate in design gate reviews to ensure customer quality specifications are translated into actionable factory workflows and assembly instructions.

Descrizione del lavoro

Summary:

• Basic: $5500
• 5 days / Office Hours
• Industry: Medical device manufacturing

Responsibilities:

• Act as the primary technical point of contact for customer quality concerns, inquiries, and technical reviews.
• Oversee the full lifecycle of customer complaints, Return Material Authorizations (RMA/RTV), and quality claims from initiation to closure.
• Lead customer audit preparation and follow-up activities, including maintaining compliance of project documentation (SOP, WI, PMP, PCP, etc.).
• Track and report customer-specific quality trends, PPM defect rates, and yield impacts.
• Manage project-related changes, ensuring complete review, approval, and implementation.
• Collaborate with operations and functional teams on process and product improvement efforts.
• Participate in design gate reviews to ensure customer quality specifications are translated into actionable factory workflows and assembly instructions.

Requirement:

• Candidtae with relevant experience are welcome to apply

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Ng Jia Yee (R22109579)

EA License No: 20C0358