Customer Quality Senior/Engineer (Semiconductor Manufacturing)

STATS ChipPAC Pte. Ltd.; Região Norte; On-site; BRL 60,000 - 110,000; Full time

Job summary

STATS ChipPAC Pte. Ltd. is seeking a Quality Assurance professional responsible for handling customer quality issues and developing QA strategies to ensure process stability and regulatory compliance.

You will conduct process and in-line audits, lead CAPA activities, and maintain essential QA documentation to support certifications. The role involves training QA staff, driving continuous improvement projects, and coordinating with customers to ensure requirements are met across the production

Qualifications

• Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 3 year(s) of working experience in the related field.
• Experience in communicating with all levels of customers is advantageous.

Responsibilities

• Handle and respond to customer quality issues.
• Define and implement QA strategies for process stability and compliance.
• Conduct process audits and follow-up on findings.
• Train QA operators and engineers on customer requirements and standards.
• Lead 8D, FMEA, and RCA activities with robust CAPA implementation.
• Prepare and maintain quality documentation (FMEA, Control Plans, PPAP, APQP, MSA).
• Support audits and compliance with ISO 9001, IATF 16949, ISO 27001, and other standards.
• Track KPIs and drive continuous improvement initiatives.

Skills

Quality Assurance

Process Improvement

Audits

CAPA

ISO 9001

IATF 16949

Quality Documentation

Education

Engineering (Electrical/Electronic) degree or equivalent

Tools

FMEA

PPAP

APQP

MSA

Job description

• Handle and responds on customer quality issue
• Define and implement Quality Assurance strategies for process stability, risk mitigation, and regulatory/customer compliance.
• Conduct process audits and internal layered audits, ensuring timely follow-up, verification, and closure of findings
• Establish and enhance in-process control gates to strengthen risk mitigation
• Train QA operators and engineers on customer-specific requirements, SOPs, and quality standards
• Perform process, product, equipment, and recipe buy-off to ensure readiness and compliance before release
• Conduct audits and ensure compliance with requirements
• Review and approve Statistical Bin Limits (SBL), Statistical Yield Limits (SYL), Out-of-Control (OOC), and Out-of-Spec (OOS) events
• Chair weekly Quality Deep Dive meetings with Operations to review performance, risks, and improvement actions
• Drive defect reduction programs, Quality Control Circles (QCC), and Continuous Improvement Projects (CIP)
• Lead and validate 8D, FMEA, and RCA activities, ensuring robust CAPA implementation
• Perform in-line quality audits, SPC monitoring, and process verifications to sustain control
• Prepare, maintain, and ensure compliance of process quality documentation (Control Plans, FMEA, PPAP, APQP, and MSA deliverables)
• Identify and implement Poka-Yoke solutions and automation in quality checks
• Ensure successful recertification and compliance to ISO 9001, IATF 16949, ISO 27001, ISO 15408 (Common Criteria), and ESD S20.20
• Support customer audits, corporate automotive program requirements, and facilitate internal audits
• Track, monitor, and achieve departmental KPIs, reporting progress to management
• Lead or participate in process improvement initiatives, cross-functional task forces, and CIP reviews
• Develop, maintain, and continuously improve operational specifications
• Review, interpret, and implement customer requirements into internal processes
• Develop and maintain QA databases, digital workflows, and control systems for efficiency and traceability

Job Requirements:

• Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Experience in communicating with all level of customers will be advantageous