CRM Analyst – Junior

Jobtailor; Barueri; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a CRM Automation Specialist to design, monitor, and optimize workflows, deal pipelines, tickets, and nurturing journeys using HubSpot or Salesforce. You will conduct analyses to grow revenue, retention, and conversion, prepare dashboards, and present strategic insights to teams.

Ensure data governance and CRM best practices while pursuing continuous tool improvement. The role requires engineering or CS background, AI tool knowledge, and strong English; remote work is

Qualificações

• Degree in Engineering, Computer Science, or a related field.
• Knowledge of AI tools, Python, SQL, or R.
• Advanced Microsoft Office skills.
• Experience with CRM platforms (HubSpot, Salesforce, etc.) — preferred.
• Knowledge of artificial intelligence applications.
• Intermediate English proficiency.

Responsabilidades

• Create, monitor, and optimize CRM automations and workflows, including deal pipelines, tickets, and nurturing journeys.
• Create, maintain, and optimize the commercial chatbot using generative AI.
• Conduct growth-oriented business analyses, identifying opportunities to increase revenue, retention, LTV, and conversion.
• Prepare reports and dashboards, evaluate results, and present strategic insights to internal teams.
• Ensure data and user governance, safeguarding information integrity, compliance, and CRM best practices.
• Pursue continuous improvement of the department’s tools.

Conhecimentos

CRM Automation

Python

SQL

Business Analysis

Data Governance

Intermediate English

Formação académica

Degree in Engineering, Computer Science, or related field

Ferramentas

HubSpot

Salesforce

Microsoft Office

Generative AI

Descrição da oferta de emprego

• Create, monitor, and optimize CRM automations and workflows, including deal pipelines, tickets, and nurturing journeys
• Create, maintain, and optimize the commercial chatbot using generative AI
• Conduct growth-oriented business analyses, identifying opportunities to increase revenue, retention, LTV, and conversion
• Prepare reports and dashboards, evaluate results, and present strategic insights to internal teams
• Ensure data and user governance, safeguarding information integrity, compliance, and CRM best practices
• Pursue continuous improvement of the department’s tools

Requirements

• Degree in Engineering, Computer Science, or a related field
• Knowledge of AI tools, Python, SQL, or R
• Advanced Microsoft Office skills
• Experience with CRM platforms (HubSpot, Salesforce, etc.) — preferred
• Knowledge of artificial intelligence applications
• Intermediate English proficiency

Core Competencies

Demonstrates expertise in CRM automation, data governance, and business analysis to drive revenue growth and optimize user engagement. Proficient in AI tools and programming languages to enhance operational efficiency and strategic insights.

Highest-signal resume keywords

• CRM Automation
• Python
• SQL
• Business Analysis
• Data Governance

Hard Skills

• CRM Platforms
• Generative AI
• Data Analysis
• Report Preparation
• Dashboard Creation

Soft Skills

• Strategic Insight Presentation
• Continuous Improvement

Industry Keywords

• Information Integrity
• Compliance
• User Governance
• Revenue Growth
• Customer Retention

Tools & Technologies

• Microsoft Office
• HubSpot
• Salesforce