Creditor Resolution Administrator

Virtustant; Brasil; Remote; BRL 305,000 - 458,000; Full time

Benefits offered by this job

Remote work

USD or Local currency payment

Job summary

Virtustant is seeking a Creditor Resolution Administrator to take operational ownership of creditor positions from intake through settlement. You will verify details, manage negotiations within approved parameters, and finalize settlements while keeping records in CRM and matter-management tools.

This full-time remote role requires experience in legal administration or litigation coordination, strong written and verbal communication, and the ability to move high-volume matters efficiently while

Qualifications

• Experience in legal administration or litigation coordination.
• Experience managing active matters, deadlines, documents, outside counsel, and status reporting.
• Proven ability to keep high-volume legal work organized and moving.
• Confidence conducting structured negotiations and firm counterparty communications within defined authority.
• Practical familiarity with litigation documents, court deadlines, settlement agreements, releases, and liens.
• Clear written and verbal communication skills.
• Strong judgment and persistent follow-up skills.
• Confidence working directly with creditors, collection firms, attorneys, and internal teams.
• Strong CRM, spreadsheet, document-management, and reporting habits.
• C1 or C2 English level.

Responsibilities

• Take over new creditor positions after client intake.
• Verify creditor details, balance, documents, contacts, liens, litigation status, jurisdiction, and settlement parameters.
• Maintain complete and current records in CRM and matter-management tools.
• Close information gaps and follow up with internal and external parties.
• Keep all matters moving forward without missed deadlines.
• Start settlements at the approved time and follow the assigned approach.
• Negotiate directly with MCA companies, collection firms, and their counsel.
• Secure settlements at or below established dollar ceilings and within approved timing and documentation parameters.
• Escalate exceptions with relevant facts and a clear recommendation.
• Complete agreements, releases, and supporting documents.
• Provide necessary information to the finance team for settlement payments.
• Review new litigation information and assign matters to outside counsel.
• Engage approved attorneys and specialist providers and authorize work within budget.
• Track provider responsiveness, quality, cost, and results.
• Maintain practical workflows, checklists, templates, dashboards, and reports.
• Improve recurring processes to reduce delay and rework.

Skills

Legal administration

Litigation coordination

Negotiation

Communication

CRM usage

Tools

CRM

Matter management

Spreadsheets

Document management

Job description

Job Title: Creditor Resolution Administrator

About The Company

Our client is a boutique financial services firm that helps small businesses recover from distress caused by Merchant Cash Advance debt.

Job Description

You will take operational ownership of each creditor position from client intake through resolution. Each position has set timing, economic limits, and approved negotiation methods. You will use judgment and creativity to adapt these methods to specific situations. Your goal is to achieve strong settlement results within the set limits and escape true exceptions. This is an operations role, not an attorney role, but you will have authority to manage negotiations, adapt approved approaches, finalize settlements within limits, assign matters, and manage budgets. You will not set portfolio strategy or economic targets.

Responsibilities Of The Role

• Take over new creditor positions after client intake.
• Verify creditor details, balance, documents, contacts, liens, litigation status, jurisdiction, and settlement parameters.
• Maintain complete and current records in CRM and matter-management tools.
• Close information gaps and follow up with internal and external parties.
• Keep all matters moving forward without missed deadlines.
• Start settlements at the approved time and follow the assigned approach.
• Negotiate directly with MCA companies, collection firms, and their counsel.
• Secure settlements at or below established dollar ceilings and within approved timing and documentation parameters.
• Escalate exceptions with relevant facts and a clear recommendation.
• Complete agreements, releases, and supporting documents.
• Provide necessary information to the finance team for settlement payments.
• Review new litigation information and assign matters to outside counsel.
• Engage approved attorneys and specialist providers and authorize work within budget.
• Track provider responsiveness, quality, cost, and results.
• Maintain practical workflows, checklists, templates, dashboards, and reports.
• Improve recurring processes to reduce delay and rework.

Required Experience And Qualifications

• Experience in legal administration or litigation coordination.
• Experience managing active matters, deadlines, documents, outside counsel, and status reporting.
• Proven ability to keep high-volume legal work organized and moving.
• Confidence conducting structured negotiations and firm counterparty communications within defined authority.
• Practical familiarity with litigation documents, court deadlines, settlement agreements, releases, and liens.
• Clear written and verbal communication skills.
• Strong judgment and persistent follow-up skills.
• Confidence working directly with creditors, collection firms, attorneys, and internal teams.
• Strong CRM, spreadsheet, document-management, and reporting habits.
• C1 or C2 English level.

Preferred Skills

• Commercial debt, collections, MCA, or creditors' rights experience.
• Paralegal training.

Personality

• Proactive.
• Enjoys creating order in complex, fast-moving work.
• Follows up early and persistently.
• Communicates directly and closes loops.
• Exercises judgment and creativity within clear guardrails.
• Looks for practical improvements.

Software & Tools

• CRM tools.
• Matter-management tools.
• Spreadsheets.
• Document-management tools.

Schedule

• Monday to Friday
• 9:00 AM - 5:00 PM ET
• No weekends
• 40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.