Order to Cash Operations Analyst/Associate

Accenture; Campo Grande; On-site; BRL 40,000 - 60,000; Full time

Job summary

A multinational professional services company is looking for an Order to Cash Operations Analyst/Associate based in Campo Grande, Brazil. The candidate will execute processes related to Order to Cash, focusing on efficiency and process improvement. Responsibilities include handling A/R billings, providing quality service, and analyzing customer payment behaviors. The ideal candidate should have a degree in Accounting or Finance, a minimum of 2 years of relevant experience, and proficiency in English and accounting software. This is a full-time entry-level position with a strong focus on teamwork and problem-solving skills.

Qualifications

• Minimum of 2 years work experience in accounts receivable.
• Collections background required.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Support maintenance and improvement of service performance metrics reports.
• Process A/R billings, adjustments, and write-offs.
• Analyze paying habits of delinquent customers.

Skills

Accounting knowledge

English communication

Team player

Problem-solving

Microsoft Office skills

Education

Graduate of Accounting, Finance or Business-related course

Tools

Oracle

SAP

Job description

Order to Cash Operations Analyst/Associate

Overall Summary

Execute processes related to Order to Cash with a focus on efficiency, first-time quality, and overall continuous process improvement.

Responsibilities

• Support maintenance and improvement of service performance metrics reports.
• Provide status of work in process, assist in planning and coordinating execution of work, and update issues in a timely and appropriate manner while pushing to identify resolutions.
• Provide quality, cost‑effective service while looking at ways to contribute to process improvement.
• Provide ad‑hoc analyses and summaries of information as requested.

Billings/Collections Role

• Responsible for activities assigned by the Team Lead.
• Process A/R billings, adjustments, and write‑offs.
• Provide required business unit reporting and other required information, when needed.
• Track and reconcile daily/monthly AR balance.
• Ensure completeness and accuracy of invoices in the AR system (manually encoded or through interface).
• Investigate situations where invoices and customer information requirements may contradict.
• Generate repayments for erroneous customer payments or overpayments.
• Monitor mailbox and distribute emails to correct parties.

Cash Applications Role

• Responsibility for activities assigned by the Cash Apps Supervisor.
• Accurately post checks from medium to complex transactions by researching and resolving problems within designated guidelines, by speaking directly with customers on the phone or composing and sending letters, or researching through multiple database resources as necessary.
• Process collection checks, EFT/wire transfers.
• Process bank adjustments.

Credit Management Role

• Analyze paying habits of customers who are delinquent in payment of bills for simple to medium transactions and recommend action to resolve credit problems.
• Review files to select delinquent accounts for collection efforts.
• Evaluate customer records and recommend that accounts be closed, credit limits be reduced or extended, or collection attempted, based on DSO, earnings and savings data, payment history, and purchase activity of customer.

Skills & Qualifications

• Graduate of Accounting, Finance or any Business‑related course.
• Written and spoken ability to communicate in English.
• At least 2 years of work experience in particular AR.
• Collections background is required.
• Experience in Accounting ERP(s) (Oracle, SAP) is required.
• Microsoft Office skills.
• Must be a good team player.
• Responsibility and accuracy in the completion of received tasks.
• Ability to solve urgent matters and work under pressure.
• Flexibility, especially in the period of month/quarter/year‑end closing.
• Reliable, proactive approach to entrusted tasks.
• Client industry experience a plus.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Project Management and Management
• Industries: Business Consulting and Services