Credit and Collection Specialist

BioLegend, Inc.; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

BioLegend, Inc. is seeking a Credit & Collections professional to manage a portfolio of high-value accounts, ensuring timely collections and adherence to payment terms.

You will assess creditworthiness, set limits, monitor accounts for risks, and collaborate with Sales, Billing, and Customer Service to resolve issues, improve cash flow, and maintain customer relationships.

Qualifications

• Minimum 2–5 years of experience in Credit & Collections in a multinational or B2B environment.
• Strong knowledge of credit assessment, collection techniques, and accounts receivable processes.
• Experience with ERP systems (D365 preferred, SAP, Oracle, NetSuite) and Excel.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Manage a portfolio of high-value and strategic customer accounts across assigned regions, ensuring timely collections in accordance with payment terms.
• Execute collections strategies in compliance with local regulations, ensuring timely payment collection while maintaining positive customer relationships
• Monitor accounts for risks and changes in payment patterns; elevate to management for timely resolution
• Assess customer creditworthiness by reviewing financial data, payment history, and credit reports; recommend credit limits and payment terms.
• Conduct proactive account reviews and resolve complex collection issues, including disputes, deductions, and billing discrepancies through effective communication.
• Collaborate with cross-functional teams (Sales, Customer Service, Billing, etc.) to resolve issues impacting cash flow and customer satisfaction.
• Maintain accurate records of all chasing activity
• Communicate with management on potential irrecoverable receivables or payment disputes
• Develop and improve internal processes and controls regarding credit control and SOX compliance
• Meet or exceed quarterly targets for cash collection and reducing late payments
• Prepare and present aging analysis, DSO performance, risk reports, and other metrics to management
• Lead or contribute to continuous improvement initiatives to enhance processes, systems, and controls
• Support month-end and quarter-end close activities, including cash forecasting and bad debt provision analysis
• Review invoice accuracy and initiate customer invoice postings within ERP system
• Process and allocate customer payments (cash, cheque, credit card) in ERP
• Create and maintain new e-procurement setups with customers
• Review, validate, and approve credit memo requests
• Calculate customer-specific commissions for unique commercial arrangements

Skills

Credit & Collections

English (C1)

Account analysis

Negotiation

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Tools

D365

SAP

Oracle

NetSuite

Excel

Job description

Key Tasks & Responsibilities

• Manage a portfolio of high-value and strategic customer accounts across assigned European, ensuring timely collections in accordance with payment terms.
• Execute collections strategies in compliance with local regulations, ensuring timely payment collection while maintaining positive customer relationships
• Actively monitor accounts, identifying potential risks/ changes in payment patterns or issues and elevate to management as appropriate for timely resolution
• Assess customer creditworthiness by reviewing financial data, payment history, and credit reports; recommend credit limits and payment terms.
• Conduct proactive account reviews and resolve complex collection issues, including disputes, deductions, and billing discrepancies through effective communication.
• Collaborate with cross-functional teams (Sales, Customer Service, Billing, etc.) to resolve issues impacting cash flow and customer satisfaction.
• Maintaining accurate records of all chasing activity
• Regularly communicating with management on potential an irrecoverable receivables or payment disputes
• Developing and improving internal processes and controls with regards to credit control in line with best practice
• Meeting and/or exceeding quarterly targets for cash collection and reducing reporting of late payments
• Prepare and present aging analysis, DSO performance, risk reports, and other key metrics to management.
• Lead or contribute to continuous improvement initiatives to enhance processes, systems, and controls.
• Support month-end and quarter-end close activities, including cash forecasting and bad debt provision analysis.
• Ensure compliance with internal credit policies, SOX controls, and external regulatory requirements.
• Review invoice accuracy and initiate customer invoice postings within the Company’s ERP system, ensuring completeness and compliance with established processes.
• Process and allocate customer payments, including cash, cheque, and credit card transactions, ensuring accurate and timely recording within the ERP system.
• Create and maintain new e-procurement setups while coordinating with customers to ensure successful implementation and ongoing support.
• Review, validate, and approve credit memo requests submitted by team members, ensuring adherence to company policies and approval guidelines.
• Calculate customer-specific commissions for unique commercial arrangements, ensuring accuracy and alignment with contractual agreements.

Key Requirements

• Good level of written and spoken English (C1)
• Minimum 2–5 years of experience in Credit & Collections, preferably in a multinational or B2B environment.
• Strong knowledge of credit assessment methodologies, collection techniques, and accounts receivable processes.
• Experience with ERP systems (e.g., D365 – preferred, SAP, Oracle, NetSuite) and proficiency in Microsoft Excel.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills and attention to detail.
• Ability to work independently and handle complex, high-volume workloads.
• Knowledge of international credit risk practices and FX considerations is a plus.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.