Consultant, Client Success

Pismo; Brasil; Teletrabalho; USD 60.000 - 90.000; Tempo integral

Resumo da oferta

A leading company in financial technology is seeking a Consultant in Client Success to enhance client relationships and satisfaction. The role involves strategic planning, client advocacy, and collaboration across teams to ensure the best customer experience. Candidates should have extensive experience in customer success, strong analytical skills, and the ability to work with C-level executives.

Serviços

Remote work and flexible hours

Meal & Food vouchers

Financial support for remote work

Life Insurance

Medical and Dental coverage

Childcare benefits

Private pension

Language learning support

Certifications incentives

Qualificações

• 8+ years in Customer Success or similar roles, preferably in a hyper-growth B2B environment.
• Fluency in written and spoken English.
• Proven track record of high customer satisfaction.

Responsabilidades

• Build long-term strategic relationships with key stakeholders.
• Serve as the primary contact for your accounts, fostering trust and confidence.
• Analyze client data to inform strategic decisions.

Conhecimentos

Analytical skills

Communication

Relationship building

Strategic thinking

Adaptability

Descrição da oferta de emprego

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Summary
The Customer Success area aims to provide the best experience for our clients, elevating satisfaction and focusing on strategy and how Pismo adds value to the customer.

What You'll Do

1. Build long-term strategic relationships with key stakeholders, understanding their business processes, goals, and strategies.
2. Serve as the primary contact for your accounts, fostering trust and confidence.
3. Understand the customer's industry to provide tailored solutions and advice.
4. Create and execute plans aligned with client objectives, maximizing value from our solutions.
5. Advocate for customers, representing their feedback internally.
6. Ensure timely resolution of issues, collaborating across teams.
7. Manage and monitor client KPIs within Pismo.
8. Analyze client data to inform strategic decisions.
9. Educate and empower customers to use our products effectively.
10. Conduct regular check-ins to ensure full utilization of our offerings.
11. Influence company processes to enhance customer experience.
12. Partner with peers to continuously improve the Client Success area.

Minimum Qualifications

• Fluency in written and spoken English.
• 8+ years in Customer Success or similar roles, preferably in a hyper-growth B2B environment.
• Experience with card products.
• Program management skills.
• Structured, strategic, and results-oriented thinking.
• Strong analytical, communication, and writing skills.
• Innovative and adaptable to change.
• Ability to build relationships at C-level in enterprise companies.
• Proven track record of high customer satisfaction.
• Experience managing the full customer success lifecycle.
• Reside in São Paulo and be available for occasional client visits.

Desirable Qualifications

• Intermediate or advanced Spanish.
• Technical expertise (development, infrastructure, architecture).
• Knowledge of Cloud platforms (AWS, Azure, Google).

Core Benefits

• Remote work and flexible hours.
• Meal & Food vouchers.
• Financial support for remote work.
• Life Insurance, Medical and Dental coverage.
• Childcare benefits, private pension, language learning support, certifications incentives, and more.

Pismo is committed to diversity and equal opportunity employment.