Customer Success Specialist - 100% remote work - from Brazil or Uruguay only - Full time - Perm[...]

Covantis; Brasil; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in agricultural trade is seeking a Customer Success Specialist to drive client adoption of their innovative platform. This role involves onboarding clients, ensuring satisfaction, and developing strong relationships. The ideal candidate will have experience in customer success management and be fluent in English and Spanish. This is a full-time, remote position based in Brazil or Uruguay.

Serviços

25 days of vacation per year

Qualificações

• 2+ years in Customer Success or related fields.
• Experience in knowledge base/tutorial creation.
• Fluent in English and Spanish.

Responsabilidades

• Onboard clients and ensure successful adoption of Covantis.
• Maintain relationships with key users and gather feedback.
• Drive engagement across user communities.

Conhecimentos

Customer Success Management

Digital Adoption

Account Management

Problem Solving

Interpersonal Skills

Analytical Skills

Formação académica

Bachelor or Masters in Business Management

Management Information Systems

Agriculture Sciences

Commodities Trading

Ferramentas

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Descrição da oferta de emprego

Customer Success Specialist - 100% remote work - from Brazil or Uruguay only - Full time - Permanent contract

Join to apply for the Customer Success Specialist - 100% remote work - from Brazil or Uruguay only - Full time - Permanent contract role at Covantis

Customer Success Specialist - 100% remote work - from Brazil or Uruguay only - Full time - Permanent contract

Join to apply for the Customer Success Specialist - 100% remote work - from Brazil or Uruguay only - Full time - Permanent contract role at Covantis

Covantis, a Swiss start-up founded in 2020 by global Agri trading leaders ADM, Bunge, Cargill, COFCO, LDC, Marubeni, and Viterra, is revolutionizing the agricultural trade industry through digital innovation. As a post-trade execution platform designed by the industry for the industry, Covantis connects market participants globally, streamlining trade execution processes to boost efficiency and mitigate risks. Offering a portfolio of cutting-edge products powered by AI, the platform optimizes document workflows, facilitates electronic documentation, and enhances contract mapping. With over 50 employees across 11 countries, Covantis fosters a growth-oriented, change-driven culture, driving the agricultural supply chain into a new era of digitalization embraced by the industry’s leading players. To know more about Covantis products, please visit our website https://covantis.io/ We offer competitive compensation and benefits, including 25 days of vacation per year. Our positions are 100% remote (except Switzerland).

About Us:

Covantis, a Swiss start-up founded in 2020 by global Agri trading leaders ADM, Bunge, Cargill, COFCO, LDC, Marubeni, and Viterra, is revolutionizing the agricultural trade industry through digital innovation. As a post-trade execution platform designed by the industry for the industry, Covantis connects market participants globally, streamlining trade execution processes to boost efficiency and mitigate risks. Offering a portfolio of cutting-edge products powered by AI, the platform optimizes document workflows, facilitates electronic documentation, and enhances contract mapping. With over 50 employees across 11 countries, Covantis fosters a growth-oriented, change-driven culture, driving the agricultural supply chain into a new era of digitalization embraced by the industry’s leading players. To know more about Covantis products, please visit our website https://covantis.io/ We offer competitive compensation and benefits, including 25 days of vacation per year. Our positions are 100% remote (except Switzerland).

Job Purpose:

We are looking for a Customer Success Specialist to work with our SaaS portfolio customers. In this role, you will be an instrumental player in ensuring successful planning and coordination of the Covantis implementation, driving adoption of the platform across the agriculture trade markets, ensuring client satisfaction post go-live, and that our customers reach their goals and have strong, trusting relationship with Covantis.

As a top priority, the CSS will focus on implementing the right measure that will enable the clients to use Covantis capabilities to the fullest. For existing clients, you will need to further drive these implementation projects as we expand our offering to new geographies and deliver new platform features. It is important that you manage and educate the user communities through presentations, stakeholder engagement calls, and knowledge base development.

The CSS will also be responsible for providing transparency within the organization around market feedback and adoption statistics. It is important that you are data driven in your approach and can develop reports and presentations. Additionally, it is important that you work well with people from different cultures and backgrounds as you will be regularly exposed to members from different nationalities and geographies.

Position Summary:

Customer Success

• Once the client contract is signed you will be onboarding the client team onto Covantis through a mix of trainings and support during dedicated testing and hyper care phases.

• After onboarding, you will continue maintaining the relationship at an operational level with key users and managers to gather feedback, remove blockers, and educate them on future platform developments.

• You will become a platform and industry expert, with the ability to lead technical presentations, demonstrations, workshops, and highlight value added features to the overall user community.

Ensure users are knowledgeable of all current and future platform capabilities through presentations and knowledge base article/tutorial development and maintenance.

Be a strong team player through cross team collaboration within the product, commercial and technical teams and drive a sense of urgency for customer requests.

• Act as an expert for the Customer support team regarding Covantis product and the trade execution process.

• You will contribute to growing and upselling the client business by onboarding additional teams, legal entities that would use the platform for new commodities and/or new markets and/or in additional roles.

• You will be responsible for developing and running presentations and demos, answering product questions, addressing product objections with the final objective to upsell Covantis platform to existing clients.

• You will need to measure and track client satisfaction to reduce customer churn.

• You will drive the development of user communities to further drive engagement across the ecosystem.

Digital Adoption

• As the platform matures in capabilities you will help the clients formulate their business needs by mapping out customer business processes and leverage Covantis offering to improve those processes.

• You will manage and drive these consultancy projects across the client’s base.

• Monitor and evaluate industry trends and customer drivers and meet regularly with managers and stakeholders to discuss strategy for Covantis feature adoption.

Experience/Skills required:

Experience

• At least 2+ years of experience in Customer Success Management and/or digital adoption, customer service, account management or consulting within the Commodities trade space.

• Experience in knowledge base/tutorial creation, management and enhancing customer trainings.

Skills

• Fluent in English and Spanish are a must.

• Highly skilled in using Microsoft Word, PowerPoint and Excel, including setting up and manipulating new documents, presentations and spreadsheets.

• Knowledge of agriculture commodities markets and trade execution process is a strong asset.

• Strong analytical and problem-solving skills, including a thorough understanding of how to interpret customer and business needs and translate them into application and operational requirements. Experience of managing in large and complex organizations is a plus.

• Ability to develop strong customer relationship and work with member of multinationals, including people from different cultures and geographies.

• Self-driven and proactive in nature, with the ability to work autonomously and contribute to the overall strategy.

• Ability to plan, structure and prioritize work and projects for self and others to achieve objectives within deadlines.

• Desire and ability to grow and shift skills and aptitude as solutions evolve.

• A commitment to respond to customer needs, proactively manage expectations and deliver services to meet requirements.

• Ability to run effective demos, trainings, while being able to answer product objections and other specific questions.

• Knowledge of customer success and product rollout processes is a must.

• Excellent interpersonal skills, including the ability to advise, negotiate, persuade, and influence users to drive adoption.

• Excellent communication, presentation, and engagement skills – both written and oral.

• Passionate about learning about new commodities, markets, features etc.

Education

• Bachelor or Masters in Business Management, Management Information Systems, Agriculture Sciences or Commodities Trading.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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