Customer Success Manager

Growth Troops; Rio de Janeiro; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading company is seeking a Customer Success Manager to design and optimize AI-powered workflows for enterprise clients. This role involves client communication, solution architecture, and execution oversight. The ideal candidate will have extensive experience in SaaS implementations and strong analytical skills.

Serviços

Fully remote work with flexible scheduling

Collaborative, high-growth environment

Qualificações

• 5+ years leading SaaS implementations or workflow-driven projects.
• 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.

Responsabilidades

• Translate business objectives into scalable AI workflows.
• Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.

Conhecimentos

Analytical Skills

Communication

Ferramentas

SQL

Python

Descrição da oferta de emprego

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This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Success Manager – Workflows & Sales Engineering

Full-time | Remote

Role Overview

The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.

Core Responsibilities

Workflow Design

• Translate business objectives into scalable AI workflows.
• Define data inputs, integration points, and performance metrics with client technical teams.
  
  

Implementation & Adoption

• Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
• Remove blockers, document configurations, and ensure on-schedule launches.
  
  

Sales Enablement

• Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
• Provide demo environments or proof-of-concept configurations as needed.
  
  

Performance Optimization

• Track KPIs such as traffic, conversion, and revenue impact.
• Recommend and implement data-driven improvements.
  
  

Training & Documentation

• Deliver enablement sessions and write step-by-step guides for client teams.
• Turn successful rollouts into reusable playbooks.
  
  

Product Feedback

• Collect client insights and submit clear, prioritized requests to Product and Engineering.
  
  

Qualifications

• 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
• 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
• Proven experience partnering with sales teams to close complex technical deals.
• Strong analytical skills; familiarity with SQL or Python is a plus.
• Excellent verbal and written communication, equally effective with business and technical audiences.
• Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
  
  

Benefits

• Fully remote work with flexible scheduling.
• Collaborative, high-growth environment with close ties to product, engineering, and sales.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Operations Consulting

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