Customer Success Manager

MasterPro Installs; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

MasterPro Installs is seeking a proactive Customer Success Manager who excels in customer satisfaction and logistics coordination. This fully remote position requires 3+ years in customer service and advanced English fluency. The role involves managing customer interactions, scheduling installations, and ensuring smooth communication between clients and teams.

Qualificações

• 3+ years in customer service roles, preferably in field-service.
• Advanced English fluency (C1 or C2 level).
• Ability to juggle multiple tasks while staying positive.

Responsabilidades

• Own the 5-star customer experience and manage calls.
• Schedule installations and maintain communication with clients.
• Handle escalated situations with confidence and empathy.

Conhecimentos

Customer Satisfaction

Communication

Problem Solving

Logistics Coordination

Independence

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action: keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for aCustomer Success Managerwho’s proactive, detail-obsessed, and fueled by customer satisfaction.

In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile.

What You’ll Be Doing

• Own the 5-star customer experience: satisfaction isn’t enough, we go forexceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone’s in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real-time info to customers
• Respond to emails and assist incoming calls when needed: stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level): you’re confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible: you don’t wait to be told, youdo

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles: if you’ve guided teams, we’d love to hear about it

Schedule & Setup

• 1-hour break included
• Fully remote: work from anywhere, but your setup must support success
• A reliable computer with fast internet
• Headset with clear mic and strong audio

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

• Industries

  Specialty Trade Contractors

Referrals increase your chances of interviewing at MasterPro Installs by 2x

Get notified about new Customer Success Manager jobs in Brazil.

Customer Success Manager - Small Accounts (Remote)

Customer Success Manager - Small Accounts (Remote)

Senior Customer Success Manager (Podcasts)

Customer Success Manager (Podcast Company)

Customer Success Manager (Podcast Company)

Customer Success Manager (Spanish-speaking)

Client Success Manager (Podcast Company)

Senior Customer Success Manager (Podcasts)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.