Club Relations and Management Assistant

Jobtailor; Belo Horizonte; Presencial; BRL 22 000 - 36 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a customer relations specialist to manage relationships with partner clubs and athletes. The role focuses on proactive outreach, registrations support, and tracking engagement across multiple channels, including WhatsApp and phone.

Ideal candidates will have strong communication skills, CRM experience, and a self-disciplined, remote-working mindset with a commitment to meeting targets and delivering timely follow-ups.

Qualificações

• Strong written and verbal communication skills.
• Experience in customer service, sales, or CRM is a plus.
• Active MEI registration required, own computer, stable internet access.

Responsabilidades

• Maintain daily contact with partner clubs.
• Monitor active, inactive, and low-participation clubs.
• Provide support with registrations, competition stages, disciplines, deadlines, and procedures.
• Proactively contact clubs and athletes to encourage participation.
• Track outstanding issues and follow up on pending responses.
• Organize contact and request histories.
• Support communication with clubs via WhatsApp, telephone and other channels.
• Identify challenges faced by clubs and forward requests to the responsible departments.
• Assist with relationship initiatives, campaigns, and activations.
• Prepare weekly reports tracking contacts, responses, and results.

Conhecimentos

Strong Written Communication

Strong Verbal Communication

CRM Experience

Proactive Approach

Active MEI Registration

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Cloud Drives

WhatsApp

Descrição da oferta de emprego

• Maintain daily contact with partner clubs
• Monitor active, inactive, and low-participation clubs
• Provide support with registrations, competition stages, disciplines, deadlines, and competition procedures
• Proactively contact clubs and athletes to encourage participation
• Track outstanding issues and follow up on pending responses
• Organize contact and request histories
• Support communication with clubs via WhatsApp, telephone, and other channels
• Identify challenges faced by clubs and forward requests to the responsible departments
• Assist with Calibre’s relationship initiatives, campaigns, and activations
• Prepare weekly reports tracking contacts, responses, and results

Requirements

• Strong written and verbal communication skills
• Organized, comfortable using WhatsApp, and customer-service oriented
• Self-discipline for remote work
• Proactive approach and comfort with targets and follow-ups
• Knowledge of Microsoft Office and cloud drives
• Experience in customer service, sales, CRM, or customer relationship management is a plus
• Must have an active MEI registration
• Own computer
• Stable internet access
• High school diploma

Core Competencies

Demonstrates strong communication and organizational skills while effectively managing relationships with partner clubs and athletes. Proficient in tracking and reporting on participation and engagement metrics, with a proactive approach to customer service and support.

Highest-signal resume keywords

• Strong Written Communication Skills
• Strong Verbal Communication Skills
• Customer Relationship Management (CRM)
• Proactive Approach
• Active MEI Registration

Hard Skills

• Microsoft Office
• Cloud Drives
• Customer Service
• Sales
• Competition Procedures

Soft Skills

• Organized
• Customer-Service Oriented
• Self-Discipline
• Comfort with Targets
• Follow-Up Skills

  Certifications & Qualifications

  • Active MEI Registration

  Industry Keywords

  • Partner Clubs
  • Athletes
  • Participation
  • Competition Stages
  • Relationship Initiatives

  Tools & Technologies

  • WhatsApp
  • Telephone